Veterinary Receptionist: Client Care Lead (Full-Time)

Inspiring Vet Care; Newport; On-site; GBP 24,000 - 29,000; Full time

Benefits offered by this job

6.6 weeks' annual leave + birthday off

Pension scheme

Discounted veterinary care

Wellbeing initiatives

Cycle to Work salary sacrifice schemes

Learning and development opportunities

Green Cars salary sacrifice scheme

Job summary

Inspiring Vet Care in the United Kingdom is seeking an organised, personable Receptionist to join Tern Vets on a full-time fixed-term basis for 6 months. You will be the first point of contact for clients, helping to deliver a welcoming and compassionate experience across appointments, enquiries and client communications.

You’ll work with clinical and non-clinical colleagues to ensure a smooth client and patient journey, with 4x9.75hr days and 1 in 4 Saturdays.

Qualifications

• Experience in a customer-facing role with strong service focus.
• Excellent communication and organisational skills.
• Ability to manage multiple tasks in a busy veterinary reception.
• Collaborative approach and willingness to support colleagues.

Responsibilities

• Liaising with clients and the clinical staff to provide a high level of customer care.
• Meeting and greeting clients and pets.
• Booking appointments and diary management.
• Managing telephone and email enquiries.
• Taking payment for services and products.
• Managing cash and end-of-day banking.
• Maintaining a clean and safe space for our clients and their pets.

Skills

Customer service

Communication skills

Organised

Diary management

Job description

Inspiring Vet Care in the United Kingdom is seeking an organised, personable Receptionist to join Tern Vets on a full-time fixed-term basis for 6 months. You will be the first point of contact for clients, helping to deliver a welcoming and compassionate experience across appointments, enquiries and client communications.

You’ll work with clinical and non-clinical colleagues to ensure a smooth client and patient journey, with 4x9.75hr days and 1 in 4 Saturdays.