Veterinary Client Care Advisor | Welcoming Front Desk

Vets for Pets; Dundee; On-site; GBP 21,000 - 25,000; Full time

Benefits offered by this job

20% staff discount at Vet Group

Discount and cashback schemes

Pension scheme

Generous holiday allowance

In-house career development

Job summary

Dundee Vets for Pets is seeking a Client Care Advisor to deliver outstanding service and be the welcoming face of the practice.

You will greet clients, process payments, arrange appointments, and support the clinical team using our online booking systems. A friendly, proactive communicator with strong computer skills is essential.

This full-time role (40 hours) includes 1 in 3 Saturdays; benefits include staff discounts, pension, and generous holiday allowance.

Qualifications

• Previous experience in a veterinary setting or customer care environment is preferred.
• Friendly, approachable individual who enjoys being the welcoming face of the practice.
• Proactive and confident with a willingness to keep learning.
• Calm, attentive communicator who always puts clients first.
• Enthusiasm and genuine passion for delivering excellent service across pets and people.

Responsibilities

• Deliver excellent service to clients and act as a vital link between clients and the clinical team.
• Build strong, trusting relationships with clients, their pets and colleagues.
• Create positive client experiences so visits feel welcoming and worth returning for.
• Greet clients, process payments, and arrange future appointments with care and efficiency.
• Assist in smooth daily running using our online booking systems and strong computer skills.

Skills

Customer service

Communication

Team player

Computer skills

Veterinary setting experience

Tools

Online booking systems

Payments processing

Job description

Dundee Vets for Pets is seeking a Client Care Advisor to deliver outstanding service and be the welcoming face of the practice.

You will greet clients, process payments, arrange appointments, and support the clinical team using our online booking systems. A friendly, proactive communicator with strong computer skills is essential.

This full-time role (40 hours) includes 1 in 3 Saturdays; benefits include staff discounts, pension, and generous holiday allowance.