Veteran Care Administrative Coordinator

NHS Jobs; Leatherhead; On-site; GBP 21,000 - 30,000; Full time

Job summary

NHS Jobs is seeking an Administrative Officer to support veteran care administration in Leatherhead. You will handle calendar management, patient records, correspondence, and inter-team communication to ensure smooth service delivery.

The role requires strong organisational skills, excellent communication, and the ability to work with clinical staff and external agencies. Training on SOPs and IAPTUS is provided, with a supportive team environment.

Qualifications

• Admin skills
• Communication skills
• Organisational skills
• Telephone handling
• Diary management
• Electronic filing

Responsibilities

• Contribute to the full range of administrative duties.
• Exchange verbal and written information regarding veteran care with veterans and external agencies; interface with clinical staff.
• Schedule appointments and coordinate administration with clinical staff.
• Deal with appointment queries and follow up non-attendees.
• Develop systems and diary management for smooth administration and inter-team interfaces.
• Support clinicians with administration for reports, correspondence and SARs.
• Organise and prepare agendas for Clinical Meetings.
• Attend meetings, take minutes, and communicate actions to relevant people.
• Update veteran records according to SOP and log all contact.
• Maintain accurate electronic filing and patient databases in the IAPTUS system, and run regular reports.
• Handle telephone queries and provide switchboard service, plus mail-management.
• Manage personal and shared Admin Team mailboxes.
• Work flexibly to meet service needs and cover other duties as required.
• Adhere to Combat Stress policies and procedures.
• Cover duties of other administrators during absences and undertake project work when needed.

Job description

NHS Jobs is seeking an Administrative Officer to support veteran care administration in Leatherhead. You will handle calendar management, patient records, correspondence, and inter-team communication to ensure smooth service delivery.

The role requires strong organisational skills, excellent communication, and the ability to work with clinical staff and external agencies. Training on SOPs and IAPTUS is provided, with a supportive team environment.