Veterans Care Admin & Front Desk Coordinator

THE VISA JOBS; Colchester; On-site; GBP 23,000 - 28,000; Full time

Benefits offered by this job

27 days holiday plus bank holidays

Pension up to 14.5%

Staff discounts

£8K relocation package

Season ticket loans

Job share options

Job summary

THE VISA JOBS is seeking an organised administrator to support the Op COURAGE Service, a specialist mental health team for Military Veterans, based in the community. You will act as first point of contact for calls and queries, manage the office line and team email inbox, and help with referrals and data entry.

You will support leadership by taking minutes, assisting with meetings, and contributing to reporting.

Qualifications

• Experience in admin/office environment.
• Excellent communication and organisation.

Responsibilities

• Provide a first point of contact for the Op Courage Team via the telephone line, answering queries or signposting to the clinical team.
• Open and sort incoming emails and post, elevate queries to the leadership team as needed.
• Provide full confidential administrative support: set up referrals on clinical systems, contact patients to book assessments, maintain up-to-date records of bookings and feed back to leadership.
• Support meetings as requested by Op Courage Leadership, disseminate items to staff, attend meetings, take notes and follow up action points with senior admin and leadership.
• Assist in organising meetings and other functions, including communication to attendees, booking venues, organising catering and taking notes.
• Work autonomously to manage workload, maintain service records and ensure data is accurate for reporting.
• Maintain service records and correspondence via Electronic Patient Records System in line with confidentiality policies.

Skills

First contact

Administrative support

Meetings minutes

Data reporting

Communication

Tools

Clinical systems

Job description

THE VISA JOBS is seeking an organised administrator to support the Op COURAGE Service, a specialist mental health team for Military Veterans, based in the community. You will act as first point of contact for calls and queries, manage the office line and team email inbox, and help with referrals and data entry.

You will support leadership by taking minutes, assisting with meetings, and contributing to reporting.