Administration Assistant

CNTW NHS Foundation Trust; Blyth; Sur place; GBP 18 000 - 24 000; Plein temps

Résumé du poste

CNTW NHS Foundation Trust is seeking an Administration Assistant to provide comprehensive support to the Adult Community Treatment Team. The role is mainly based at the Plessey Centre in Blyth, with regular cross-site coverage at West Farm House in Cramlington on service need.

Travel expenses are covered per Trust policy. The successful candidate will have prior administrative experience and RSA/OCR Typing qualifications.

Qualifications

• Proven experience in administration within a busy team.
• Strong communication skills, both written and verbal.
• Experience using MS Office and IT systems.
• Ability to handle confidential information and work under pressure.

Responsabilités

• Provide comprehensive administrative support to the clinical team.
• Act as first point of contact for the service and greet clients.
• Respond to telephone and email inquiries; manage reception duties.
• Manage shared inbox, arrange appointments and meetings.
• Update RiO patient information system; type letters/reports.
• Take notes at team meetings; process post; order supplies.
• Report estates issues and respond to day-to-day queries.
• Work with initiative and meet deadlines.

Connaissances

Verbal and written communication

Interpersonal skills

Microsoft Office/IT skills

Note-taking

Formation

RSA/OCR Level 2 Typing

Outils

RiO

Description du poste

The post holder will be responsible for providing comprehensive administrative support to the clinical team under the direction of the Administration Team Lead.The role includes acting as the first point of contact for the service, greeting clients, responding to telephone and email enquiries, and managing reception duties as required. Responsibilities include managing a shared inbox, arranging appointments and meetings, updating and maintaining the RiO patient information system, typing letters and reports, taking notes at team meetings, processing incoming and outgoing post, ordering supplies, reporting estates issues, and responding to day-to-day queries.The post holder must be able to use their own initiative, work under pressure, maintain confidentiality at all times, and meet strict deadlines.Full details of duties and responsibilities are outlined in the attached Job Description.

An exciting opportunity has arisen for an Administration Assistant to join our Adult Community Treatment Team. The role is primarily based at the Plessey Centre in Blyth; however, the post holder will also be required to work at other local sites, including West Farm House in Cramlington, on a regular basis in line with service needs. Travel expenses will be paid where appropriate and in accordance with Trust policy. The post holder will have experience of working in a similar environment and will possess previous administrative experience. Key skills and experience:Proven administration experience working within a teamRSA/OCR Level 2 Typing qualification (or equivalent experience)Experience working in a customer, patient or service user-focused environmentExcellent verbal and written communication skillsStrong interpersonal skillsGood IT skills, including Microsoft Office packages (including Microsoft Word)Experience of using electronic patient record systems such as RiO (training will
be provided if required)Note-taking skillsAbility to use initiative and work independentlyWell organised, with the ability to prioritise workload and meet deadlinesFlexible and adaptable approach to workApplications are invited from suitably qualified and experienced candidates. You must hold the qualifications outlined within the Essential Criteria of the Person Specification.

We aim to attract and retain a diverse, talented and committed workforce, who are caring and compassionate, and therefore able to meet the demands of the modern NHS now and in the future. In return we can offer a dynamic working environment in which to build a career.

NHS Employees identified as at risk of compulsory redundancy and those eligible for the NENC Re-Deployment careers hub will receive prior consideration.