Administration Officer

The Methodist Church in Britain; Coventry; On-site; GBP 21,000 - 25,000; Full time

Benefits offered by this job

Learning and development opportunities

Job summary

University Hospitals Coventry and Warwickshire NHS Trust is seeking an Administration Officer to join the administrative team at the City of Coventry Health Centre site. The role focuses on front-of-house contact, handling routine enquiries and complaints, and coordinating appointments and meetings.

You will be the first point of contact for service users in a busy healthcare setting, provide support to the team, train new members, and cover for absent colleagues, contributing to smooth

Qualifications

• Basic numeracy and literacy qualifications.
• NVQ 2 in Customer Care or equivalent, or willingness to work towards it.
• Experience in a customer-facing role.
• Working knowledge of Microsoft Office (Outlook, Word, Excel).
• Clear written and verbal communication.
• High level of accuracy.
• Ability to prioritise and organise own workload.
• Ability to track information.

Responsibilities

• Greet visitors and act as first point of contact, resolving routine enquiries and complaints and referring other queries.
• Collate information and input accurate data into Trust IT and computerised systems, providing data to the multi-disciplinary team.
• Maintain manual and electronic filing systems and databases, archiving documents in line with Trust policy.
• Coordinate appointments and meetings.
• Collate and monitor department information to support monthly reports.
• Disseminate minutes, memos and other information to internal and external users.
• Communicate with staff, patients and external organisations by appropriate methods.
• Handle incoming and outgoing post and take action, prioritising daily tasks to meet set timescales.
• Maintain the administrative service, including photocopying and support to departments and colleagues.
• Train new team members in Trust operational systems and department procedures.
• Provide cover in the absence of other team members.
• Contribute ideas to patient and business improvement agendas.

Skills

Microsoft Office

Written communication

Verbal communication

Accuracy

Prioritisation

Information tracking

Education

NVQ 2 in Customer Care or equivalent

Numeracy and literacy qualifications

Job description

Administration Officer post in the administrative team at University Hospitals Coventry and Warwickshire NHS Trust, based at the City of Coventry Health Centre site. The work centres on front-of-house contact, handling routine enquiries and complaints, maintaining manual and electronic records, and coordinating appointments and meetings. The role is the first point of direct contact for service users in a busy healthcare setting and includes cover for absent colleagues. Visa sponsorship is not available for this vacancy.

What the job involves

• Greet visitors and act as first point of contact, resolving routine enquiries and complaints and referring other queries
• Collate information and input accurate data into Trust IT and computerised systems, providing data to the multi-disciplinary team
• Maintain manual and electronic filing systems and databases, archiving documents in line with Trust policy
• Coordinate appointments and meetings
• Collate and monitor department information to support monthly reports
• Disseminate minutes, memos and other information to internal and external users
• Communicate with staff, patients and external organisations by appropriate methods
• Handle incoming and outgoing post and take action, prioritising daily tasks to meet set timescales
• Maintain the administrative service, including photocopying and support to departments and colleagues
• Train new team members in Trust operational systems and department procedures
• Provide cover in the absence of other team members
• Contribute ideas to patient and business improvement agendas

What’s required

Qualifications

• Basic numeracy and literacy qualifications
• NVQ 2 in Customer Care or equivalent, or willingness to work towards it

Experience

• Experience in a customer-facing role

Skills & knowledge

• Working knowledge of Microsoft Office (Outlook, Word, Excel)
• Clear written and verbal communication
• High level of accuracy
• Ability to prioritise and organise own workload
• Ability to track information

Other

• Evidence of demonstrating the Trust Values and Values in Action behaviours in the workplace

Nice to have

• NHS or public sector experience
• Experience of working in a busy administration environment

What’s offered

• Access to a wide range of learning and development opportunities