Venue Cleaning Shift Manager

JR United Kingdom; Skegness; On-site; GBP 25,000 - 35,000; Full time

Job summary

Join a dynamic team as a Venue Cleaning Shift Manager, where you will play a crucial role in delivering top-notch cleaning services across entertainment venues. In this position, you will lead and support your team, ensuring high standards of cleanliness and guest satisfaction. With a focus on operational excellence, you will drive improvements in service quality while fostering a culture of teamwork and care. This is an exciting opportunity to make a significant impact in a vibrant environment, ensuring every guest has a memorable experience. If you are passionate about service excellence and enjoy leading a team, this role is perfect for you!

Qualifications

• Extensive operational experience managing cleaning or soft services teams.
• Ability to handle multiple priorities and adapt quickly.

Responsibilities

• Oversee cleaning operations and ensure adherence to CAFF standards.
• Conduct quality control checks and lead feedback sessions.

Skills

Team Leadership

Operational Management

Attention to Detail

Problem-Solving

Communication Skills

Job description

About the Role

The Venue Cleaning Shift Manager will be responsible for the smooth delivery of cleaning services in our public areas and entertainment venues across the resort. Reporting to the Venue Cleaning Manager, this role ensures that daily operational plans are fulfilled by overseeing team tasks and objectives, managing team placement, and maintaining high standards of operation and guest experience.

Responsibilities include leading and monitoring team members responsible for cleaning entertainment venues after shows, maintaining toilet facilities, moving and resetting venue furniture, and performing high-level cleaning at heights using industrial equipment for indoor and outdoor areas. The role also involves coaching the team to deliver excellent service, driving key metrics related to our Clean and Fault Free (CAFF) standards, and ensuring compliance with operational standards.

Key Responsibilities

• Ensure delivery of cleaning standards and drive improvements in Guest and Employee NPS.
• Conduct quality control checks and lead feedback sessions.
• Manage the execution of the RPRPRT strategy.
• Maintain a 40-hour work week, 5 days over 7, including weekends, with shifts from 5:30 pm to 2 am.

About You

You will oversee cleaning operations during your shift, ensuring adherence to CAFF standards. You will monitor NPS scores and implement proactive improvements, conduct quality checks, analyze reports, and lead feedback discussions. Additionally, you will manage training, onboarding, performance management, and HR processes for your team.

You should set clear objectives, support team surveys, uphold brand standards, and ensure health and safety compliance.

Qualifications and Experience

The ideal candidate will have extensive operational experience managing cleaning or soft services teams, with the ability to handle multiple priorities and adapt quickly. High standards, attention to detail, and experience leading both permanent and temporary teams are essential. Excellent communication, flexibility, and proactive problem-solving skills are also required.

About Butlin's

At Butlin’s, we celebrate fun, excitement, and adventure! For over 80 years, we’ve been creating memorable experiences for our guests, from family breaks to adult-only events. Our culture is highly valued, emphasizing creating smiles, teamwork, and care for each other. Join us during this exciting time and be part of a team that makes a difference!