Venue Cleaning Shift Manager

Butlin's; Skegness; On-site; GBP 25,000 - 35,000; Full time

Job summary

An established industry player is seeking a Venue Cleaning Shift Manager to oversee cleaning operations across public areas and entertainment venues. This role involves leading a dedicated team, ensuring high standards of cleanliness, and enhancing guest satisfaction through effective management. The ideal candidate will possess strong leadership skills, operational expertise, and a proactive approach to problem-solving. Join a dynamic environment where your contributions will directly impact guest experiences and operational success. If you are passionate about delivering quality service and leading a team to achieve excellence, this opportunity is perfect for you.

Qualifications

• Extensive operational knowledge in managing cleaning teams.
• Proven ability to juggle priorities and adapt quickly.

Responsibilities

• Ensure delivery of cleaning standards and improve guest experience.
• Conduct quality control checks and manage team performance.

Skills

Team Leadership

Operational Management

Attention to Detail

Communication Skills

Problem-Solving

Education

Experience in Cleaning Management

Job description

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Venue Cleaning Shift Manager

Department: Accommodation & Guest Services

Employment Type: Permanent - Full Time

Location: Skegness

Reporting To: Zoltan Nagy

Description

About the role

The Venue Cleaning Shift Manager will be responsible for the smooth delivery of the cleaning shift of our public areas and entertainment venue across the resort.

Reporting to the Venue Cleaning Manager, the Accommodation & Cleaning Shift Manager will ensure daily operational plans are fulfilled by ensuring that relevant tasks and objectives are being carried out by the team and that team members are in the right place at the right time to manage fluctuating guest demand while maintaining high operational standards and guest experience.

Leading and monitoring team members who clean our entertainment venues after shows, maintain toilet facilities across the resort, move and reset venue furniture, and perform high-level cleaning using industrial equipment for indoor and outdoor areas.

You will support and coach the team to deliver a great guest experience, while driving key metrics related to our Clean and Fault Free (CAFF) approach, and holding the team accountable to meet standards.

Key Responsibilities

Ensure the delivery of cleaning standards while improving Guest and Employee NPS scores. Conduct quality control checks and lead feedback conversations. Manage effectively to execute the Right People, Right Place, Right Time (RPRPRT) strategy.

This permanent role involves 40 hours per week, 5 days over 7, including weekends, with a late shift pattern from 5.30 pm to 2 am.

About You

You will oversee a successful cleaning operation during your shift, ensuring strict adherence to CAFF standards. Stay informed about NPS scores within your department and proactively work to improve these scores and reduce guest complaints.

Your responsibilities include conducting online quality control checks, analyzing reports, leading feedback discussions, and ensuring your team receives necessary training and support.

You will manage the implementation of the initial 90-day onboarding program for new team members and oversee all personnel-related activities, including PDPs, performance management, and HR processes.

Set clear objectives and PDPs for your team, support team surveys, lead action plans, uphold brand standards, and ensure compliance with health and safety regulations.

Key Knowledge, Experience & Qualifications

The ideal candidate will have extensive operational knowledge in managing a cleaning or soft services team, with a proven ability to juggle priorities and adapt quickly. They will demonstrate high standards, meticulous attention to detail, and experience leading both permanent and temporary teams to achieve outstanding results.

Flexibility, excellent communication skills, and a proactive problem-solving attitude are essential for success in this role.