Shift Manager - Shops

Butlin's; Skegness; On-site; GBP 25,000 - 35,000; Full time

Job summary

An established industry player is seeking a dynamic Shift Manager to lead their Shops Venues in Skegness. In this guest-facing role, you will oversee daily operations, ensuring high standards of service and satisfaction. Your leadership will inspire the team to excel, particularly during peak times, while you adapt swiftly to changing demands. This position requires a proactive approach to problem-solving and a commitment to delivering outstanding guest experiences. If you're ready to take on a rewarding challenge in a lively environment, this opportunity is perfect for you.

Qualifications

• Experience in F&B or busy retail environments.
• Proven ability to lead and motivate teams.

Responsibilities

• Oversee daily operations of Shops Venues.
• Support and coach the team to achieve guest satisfaction.

Skills

Leadership

Customer Service

Team Management

Problem Solving

Training and Coaching

Job description

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Shift Manager - Shops

Department: Bars & Shops

Employment Type: Permanent - Full Time

Location: Skegness

Reporting To: Michelle Dixon

Description

About the role

We are seeking a Shift Manager to oversee our Shops Venues across the resort.

Reporting to the Venue Manager, you will be responsible for ensuring daily operational plans are executed by supervising the team to meet objectives, managing guest demand fluctuations, and maintaining high operational standards and guest satisfaction.

You will support and coach the team to deliver excellent guest experiences and drive key targets such as upselling and promotions.

This is a guest-facing operational role; non-guest tasks will be scheduled within your workweek to maximize your presence within the venue and with guests.

The role involves a 5-day workweek over 7 days, requiring flexibility.

As with all roles at Butlin's, adaptability and proactive problem-solving are essential to ensure guest satisfaction remains your top priority.

About You

We are looking for an experienced leader from an F&B or busy retail environment, capable of supporting the team to deliver outstanding service. You should prioritize guest satisfaction, have experience in training and coaching staff in a lively environment, and maintain high standards of speed and quality.

You should be confident in managing various situations, leading, motivating, and engaging your team, especially during peak times. The ability to handle multiple priorities and adapt swiftly to changing demands is crucial.

Strong leadership skills are essential, with the ability to inspire your team to achieve excellent results daily for both colleagues and guests.