Shift Manager - Shops

JR United Kingdom; Skegness; On-site; GBP 25,000 - 35,000; Full time

Job summary

An exciting opportunity awaits as a Shift Manager at a vibrant resort! In this dynamic role, you will lead a passionate team in delivering exceptional guest experiences while managing daily operations. With a focus on guest satisfaction and team engagement, you will thrive in a fast-paced environment where no two days are the same. If you have a background in Food & Beverage and a knack for motivating others, this is the perfect chance to make a significant impact in a fun and rewarding setting. Join a company that values excitement and adventure, and help create unforgettable moments for guests!

Qualifications

• Experience in a Food & Beverage environment is essential.
• Ability to motivate and lead a team effectively.

Responsibilities

• Oversee daily operations and ensure tasks are completed.
• Support and coach the team to deliver excellent guest experiences.

Skills

Leadership

Guest Satisfaction

Training and Coaching

Operational Management

Retail Experience

Job description

About the Role

We are looking for a Shift Manager to work in our Shops Venues across the resort. Reporting to the Venue Manager, the Shift Manager will be responsible for ensuring daily operational plans are fulfilled by overseeing that relevant tasks and objectives are carried out by the team. The role requires ensuring the team is in the right place at the right time to manage fluctuating guest demand while maintaining high operational standards and guest experience.

You will support and coach the team to deliver a great experience and drive key targets such as add-on sales or promotions. This is an operational, guest-facing role, and non-guest facing tasks will be allocated within your working week to maximize your time within your venue and with guests.

This role covers a 5-day working week over 7 days, so flexibility is essential. As with all roles at Butlin’s, no day will be the same. You will need to enjoy thinking on your feet, getting involved, and prioritizing guest experience.

About You

We seek an experienced leader from a Food & Beverage (F&B) environment who can support the team in delivering excellent service. You should prioritize guest satisfaction, have experience in training and coaching teams in a fun-filled environment, and deliver an excellent experience.

You should have previous experience leading in a busy retail environment where speed and quality are both important. Confidence in directing and responding to various situations while maintaining brand standards is essential.

The ability to motivate, lead, and engage your team, especially during peak times, is crucial. You should be adept at managing multiple priorities and adapting quickly to changing requirements. Strong leadership skills are necessary to inspire your team to achieve excellent results for both colleagues and guests.

About Butlin's

At Butlin’s, we’re all about fun, excitement, and adventure! For over 80 years, we’ve been delighting guests with non-stop action family breaks and epic adult-only Big Weekenders.

Our culture is one of the best aspects of working here. We aim to provide our guests with an Altogether More Entertaining and Fun Break, driven by our three core values.

If you want a role where you create smiles, aren’t afraid to get stuck in, and genuinely care for your team, this could be the perfect fit. Join us during this exciting time at Butlin’s!