Venue Assistant Manager | Shift Leader & KPI Driver

Luxury Leisure; Birmingham; On-site; GBP 24,000 - 32,000; Full time

Job summary

Luxury Leisure is seeking an Assistant Manager to support the day-to-day running of a Birmingham venue. You will act as venue manager in their absence, liaising with area management to meet KPIs and standards, and delegating tasks to staff while driving business during peak times.

Requirements include a minimum of 3 years in customer service and at least one year in a supervisory or management role. The role involves promoting offers, handling cash, and ensuring compliance with ID checks and

Qualifications

• Minimum 3 years customer service experience.
• Experience in supervisory or management role preferred.
• Excellent customer service and communication skills required.

Responsibilities

• Support the manager in day-to-day running of the venue and act as venue manager in their absence.
• Liaise with Area Management to meet KPIs and standards.
• Delegate and support staff in daily tasks; promote offers and events.
• Handle cash, give change, and assist customers with products and games.
• Maintain compliance with ID checks and gambling legislation; follow a 25 policy.

Skills

Customer service

Supervisory experience

Team leadership

Money handling

Job description

Luxury Leisure is seeking an Assistant Manager to support the day-to-day running of a Birmingham venue. You will act as venue manager in their absence, liaising with area management to meet KPIs and standards, and delegating tasks to staff while driving business during peak times.

Requirements include a minimum of 3 years in customer service and at least one year in a supervisory or management role. The role involves promoting offers, handling cash, and ensuring compliance with ID checks and