Assistant Manager: Lead Guest Experience in Leisure

The Light; Banbury; On-site; GBP 26,000 - 34,000; Full time

Benefits offered by this job

28 days holiday

Private medical insurance

Pension scheme

Life insurance

Healthcare cash plan

Wagestream

Employee assistance programme

Free cinema tickets for family and朋友

Job summary

The Light is seeking a proactive Assistant Manager to support the daily running of our venue in Banbury. You will help lead a diverse team, deliver exceptional guest service, and ensure smooth operations across cinema, hospitality, and leisure spaces.

We value leadership experience in cinema, hospitality or leisure, plus a confident, hands-on approach. Join us to manage shifts, maintain high standards, and contribute to a great guest experience with flexible hours.

Qualifications

• Experience in a leadership role within cinema, hospitality, leisure, or retail.
• Confident, friendly communicator who leads by example.
• Calm under pressure and organised during busy periods.
• Strong attention to detail with a hands-on approach.
• Passionate about delivering great service and teamwork.
• Flexible and reliable—willing to work evenings, weekends, and holidays.

Responsibilities

• Support the management team in day-to-day operation of the venue.
• Lead and motivate the team during shifts to deliver a fantastic guest experience.
• Help manage team rotas, maintain standards, and keep the venue running smoothly.
• Take responsibility for opening and closing procedures.
• Ensure health & safety, cleanliness, and presentation standards are met.
• Provide training and support to team members.
• Handle guest queries or issues with confidence and professionalism.
• Act as a keyholder and take charge when senior managers are not on site.

Skills

Leadership

Customer service

Team motivation

Operations

Tools

Scheduling software

POS systems

Job description

The Light is seeking a proactive Assistant Manager to support the daily running of our venue in Banbury. You will help lead a diverse team, deliver exceptional guest service, and ensure smooth operations across cinema, hospitality, and leisure spaces.

We value leadership experience in cinema, hospitality or leisure, plus a confident, hands-on approach. Join us to manage shifts, maintain high standards, and contribute to a great guest experience with flexible hours.