Duty Manager, Live Events & Venue Operations

Comic Enterprises Ltd; Birmingham; On-site; GBP 28,000 - 30,000; Full time

Benefits offered by this job

Bonus after 1 year

28 days annual leave

Job summary

The Glee Club in Birmingham is seeking an Assistant Venue Manager to lead on event days, supervise bar, floor, kitchen and technical teams, and ensure safe, high-quality guest experiences. You will act as the face of the venue, drive revenue, and uphold standards across all departments.

The role requires a background in live entertainment or hospitality management, strong people skills, and the ability to manage rotas, costs and supplier relations while maintaining excellent customer service.

Qualifications

• Personal Licence holder.
• Education to degree level.
• History of people management.
• Good verbal communicator.
• Attention to detail.
• Experience in dealing with the general public.
• Sound decision making / problem solving / information processing ability.
• Ability and enthusiasm to drive sales.

Responsibilities

• Duty Management of events, coordinating stakeholders and ensuring legal compliance.
• Plan and schedule staff across multiple-show nights and maintain operational efficiency.
• Line manage heads of department (bar, floor, kitchen, tech, security & box office).
• Write rotas in line with budgets and expenditures.
• Forecast weekly sales revenue and contribute to budget planning.
• Complete and submit accurate wage and payroll entries.
• Purchase and stock control to meet GP targets.
• Recruit and train casual staff and handle customer feedback.
• Act as DPS to ensure legal venue operations.
• Adhere to OH&S procedures and support marketing collaboration.
• Work with management to continually improve systems and processes.

Skills

People management

Staff scheduling

Budgeting

Customer service

Attention to detail

Public interaction

Decision making

Sales drive

Education

Degree level education

Job description

The Glee Club in Birmingham is seeking an Assistant Venue Manager to lead on event days, supervise bar, floor, kitchen and technical teams, and ensure safe, high-quality guest experiences. You will act as the face of the venue, drive revenue, and uphold standards across all departments.

The role requires a background in live entertainment or hospitality management, strong people skills, and the ability to manage rotas, costs and supplier relations while maintaining excellent customer service.