Vehicle Service Advisor: Premier Customer Care & Repairs

Elite-HR; Newbury; On-site; GBP 21,000 - 27,000; Full time

Job summary

Elite-HR in the United Kingdom is seeking Experienced Customer Service Advisors for a busy motor group with bases in Newbury, Exeter and Winchester. As a Service Advisor you will be the focal point for customers seeking advice, servicing and repairs to their vehicles.

You will also manage the information flow between the workshop and the customer, delivering excellent service. Hours are Monday to Friday 08:00-18:00 with 1 hour for lunch.

Qualifications

• Customer-facing experience is essential.
• Ability to plan, organise and meet deadlines.
• Attention to detail and accuracy in records.
• Full valid driving licence required.
• Retail automotive service experience preferred.

Responsibilities

• Provide service advice and estimates to customers.
• Initiate documentation and maintain customer records and follow up systems.
• Notify customers when work is complete and ensure smooth flow of information between workshop and customer.

Skills

Interpersonal skills

Customer facing

Organisation skills

Attention to detail

Driving licence

Job description

Elite-HR in the United Kingdom is seeking Experienced Customer Service Advisors for a busy motor group with bases in Newbury, Exeter and Winchester. As a Service Advisor you will be the focal point for customers seeking advice, servicing and repairs to their vehicles.

You will also manage the information flow between the workshop and the customer, delivering excellent service. Hours are Monday to Friday 08:00-18:00 with 1 hour for lunch.