Vehicle Service Advisor - Customer Growth & Training

Perfect Placement UK Ltd; Cowbridge; On-site; GBP 21,000 - 29,000; Full time

Benefits offered by this job

Bonus scheme up to £400 per month

Overtime paid at 1.5x

22 days annual leave + 8 bank holidays

Free on-site parking

Manufacturer training programmes

Workplace pension

Career progression opportunities

Job summary

Perfect Placement UK Ltd is seeking an experienced Vehicle Service Advisor for a family-run dealership in Llandow, Wales. You will deliver outstanding customer service within the service department, coordinating with the workshop and booking servicing, repairs, and maintenance.

The role emphasizes strong customer service, excellent communication, and IT skills, with opportunities for career progression in a reputable local dealer group.

Qualifications

• Experience as a Vehicle Service Advisor is advantageous but not essential.
• Strong customer service skills and a professional approach.
• Excellent organisational and IT skills.
• A full, clean UK driving licence with minimal points.

Responsibilities

• Greet customers professionally upon arrival and manage their service needs.
• Liaise with the workshop team to track progress and communicate updates.
• Arrange servicing, repairs and maintenance appointments.
• Upsell additional products and services to enhance the customer experience.
• Provide accurate advice regarding vehicle status and recommended works.
• Maintain high standards of customer satisfaction through effective communication and organisation.
• Ensure all work is recorded accurately in the system.

Skills

Customer service

Communication

Organisational skills

IT literacy

Tools

IT systems

CRM systems

Job description

Perfect Placement UK Ltd is seeking an experienced Vehicle Service Advisor for a family-run dealership in Llandow, Wales. You will deliver outstanding customer service within the service department, coordinating with the workshop and booking servicing, repairs, and maintenance.

The role emphasizes strong customer service, excellent communication, and IT skills, with opportunities for career progression in a reputable local dealer group.