Automotive Service Advisor: Career Growth & Training

Perfect Placement UK Ltd; Bridgend; On-site; GBP 27,000 - 33,000; Full time

Benefits offered by this job

Competitive salary up to £29,750 p.a.

OTE £35,000

22 days annual leave + Bank Holidays

Car Buyer Scheme

Training & development

Career progression

Overtime paid at time and a half

Job summary

Perfect Placement UK Ltd is seeking an experienced Service Advisor for a reputable dealer group in Bridgend. You will deliver professional customer service within the automotive sector, supporting workshop operations and ensuring high satisfaction.

Role offers a competitive salary up to £29,750 per year, potential to earn £35,000 OTE, 22 days plus bank holidays, and access to manufacturer training. Rotating shifts apply with overtime paid at time and a half; career progression opportunities are

Qualifications

• Recent or current experience as a Service Advisor or similar in a franchised dealership.
• Exceptional communication skills with a focus on delivering outstanding customer service.
• Strong organisational skills and IT literacy; Kerridge/ADP experience preferable.
• Full UK driving licence with minimal points.
• Ability to work on rotating shifts including Saturdays.

Responsibilities

• Greet and assist customers in a professional and courteous manner at the Service Department.
• Schedule vehicle servicing, maintenance, and repair work efficiently.
• Liaise with the workshop to monitor progress of repairs and communicate updates to customers.
• Upsell additional products and services to maximise workshop productivity and customer satisfaction.
• Arrange courtesy vehicles when required.
• Maintain accurate records of all customer interactions and service activities.
• Provide a high standard of customer service, ensuring total customer satisfaction.

Skills

Customer service

Communication skills

IT literacy

Full UK driving licence

Tools

Kerridge/ADP

Job description

Perfect Placement UK Ltd is seeking an experienced Service Advisor for a reputable dealer group in Bridgend. You will deliver professional customer service within the automotive sector, supporting workshop operations and ensuring high satisfaction.

Role offers a competitive salary up to £29,750 per year, potential to earn £35,000 OTE, 22 days plus bank holidays, and access to manufacturer training. Rotating shifts apply with overtime paid at time and a half; career progression opportunities are