Automotive Service Advisor | Growth, Training & Benefits

Perfect Placement; Treoes; On-site; GBP 27,000 - 33,000; Full time

Benefits offered by this job

23 holidays?

Pension

Manufacturer training

Career progression

CBS (Car Buyer Scheme)

Job summary

Perfect Placement is seeking an experienced Service Advisor to join a reputable dealer group in Bridgend. This role suits someone with a strong customer service background in the automotive industry, looking to progress in a family-run business.

You will greet customers, schedule servicing, liaise with the workshop, upsell services, arrange courtesy vehicles, and keep accurate records to ensure high customer satisfaction.

Qualifications

• Recent or current experience as a Service Advisor in a franchised dealership.
• Exceptional communication and customer service skills.
• Strong organisational skills and familiarity with automotive service processes.

Responsibilities

• Greet and assist customers in the Service Department.
• Schedule servicing, maintenance, and repairs.
• Liaise with workshop and communicate progress to customers.
• Upsell products and services to maximise productivity and satisfaction.
• Arrange courtesy vehicles when required.
• Maintain accurate records of customer interactions.

Skills

Customer service

Communication skills

IT literacy

Driving licence

Tools

Kerridge/ADP

Job description

Perfect Placement is seeking an experienced Service Advisor to join a reputable dealer group in Bridgend. This role suits someone with a strong customer service background in the automotive industry, looking to progress in a family-run business.

You will greet customers, schedule servicing, liaise with the workshop, upsell services, arrange courtesy vehicles, and keep accurate records to ensure high customer satisfaction.