Prestige Vehicle Service Advisor: Training & Growth

Perfect Placement UK Ltd

Sunderland

On-site

GBP 28,000 - 34,000

Full time

5 days ago
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Benefits offered by this job

Competitive salary
OTE bonus
Training programme
25 days holiday
Pension scheme
Healthcare
Retail discounts
Gym membership

Job summary

Perfect Placement UK Ltd is working with a prestige car dealership in Cardiff to recruit a Vehicle Service Advisor. The role involves managing workloads in a busy workshop, liaising with technicians, delivering high standards of customer service and up-selling where appropriate.

The successful candidate will have recent dealership experience, strong IT skills (Keyloop preferred), and a valid UK driving license with minimal points; a structured training program and career development are provided.

Qualifications

  • Recent or current experience within a dealership or similar automotive setting.
  • Strong organisational and IT skills, with experience using Keyloop preferred.
  • Excellent communication skills, with a focus on delivering exceptional customer service
  • Valid UK driving licence with minimal points
  • Ability to work efficiently within a team and manage multiple tasks effectively

Responsibilities

  • Managing customer workloads and scheduling in a busy dealership environment
  • Liaising extensively with workshop teams to chase work in progress and update customers
  • Delivering excellent customer service through strong communication skills, ensuring a high level of customer satisfaction
  • Up-selling additional products and services where appropriate
  • Managing customer deadlines efficiently to meet department targets
  • Operating in a fast-paced environment with between 10 and 12 customer meetings per day
  • Maintaining accurate records and adhering to dealership policies and procedures
  • Ensuring compliance with all health and safety regulations

Skills

Communication
Organisational skills
IT skills
Customer service

Tools

Keyloop

Job description

Perfect Placement UK Ltd is working with a prestige car dealership in Cardiff to recruit a Vehicle Service Advisor. The role involves managing workloads in a busy workshop, liaising with technicians, delivering high standards of customer service and up-selling where appropriate.

The successful candidate will have recent dealership experience, strong IT skills (Keyloop preferred), and a valid UK driving license with minimal points; a structured training program and career development are provided.

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