Service Advisor

Perfect Placement UK Ltd; Cowbridge; On-site; GBP 21,000 - 29,000; Full time

Benefits offered by this job

Bonus scheme up to £400 per month

Overtime paid at 1.5x

22 days annual leave + 8 bank holidays

Free on-site parking

Manufacturer training programmes

Workplace pension

Career progression opportunities

Job summary

Perfect Placement UK Ltd is seeking an experienced Vehicle Service Advisor for a family-run dealership in Llandow, Wales. You will deliver outstanding customer service within the service department, coordinating with the workshop and booking servicing, repairs, and maintenance.

The role emphasizes strong customer service, excellent communication, and IT skills, with opportunities for career progression in a reputable local dealer group.

Qualifications

• Experience as a Vehicle Service Advisor is advantageous but not essential.
• Strong customer service skills and a professional approach.
• Excellent organisational and IT skills.
• A full, clean UK driving licence with minimal points.

Responsibilities

• Greet customers professionally upon arrival and manage their service needs.
• Liaise with the workshop team to track progress and communicate updates.
• Arrange servicing, repairs and maintenance appointments.
• Upsell additional products and services to enhance the customer experience.
• Provide accurate advice regarding vehicle status and recommended works.
• Maintain high standards of customer satisfaction through effective communication and organisation.
• Ensure all work is recorded accurately in the system.

Skills

Customer service

Communication

Organisational skills

IT literacy

Tools

IT systems

CRM systems

Job description

We are currently seeking an experienced Vehicle Service Advisor to join a reputable family-run dealership based in Llandow. As a Vehicle Service Advisor, you will play a vital role in delivering outstanding customer service within the service department. This opportunity is ideal for professionals with a strong background in customer service, excellent communication skills, and a keen interest in the motor trade. The role offers competitive salary, performance-based bonuses, and excellent career development prospects with a well-established local dealer group.

Benefits:

• Starting salary circa £(phone number removed) per annum
• Bonus scheme worth up to £400 per month, dependent on individual and dealership performance
• Overtime paid at an enhanced rate of time and a half
• 22 days annual leave plus 8 bank holidays
• Free on-site parking
• Access to manufacturer and system-specific training programmes
• Workplace pension scheme
• Opportunities for career progression within a reputable family-run business

Duties of a Service Advisor:

• Greet customers professionally upon arrival and manage their service needs
• Liaise extensively with the workshop team to track progress and communicate updates
• Arrange for servicing, repairs, and maintenance appointments
• Offer and upsell additional products and services to enhance the customer experience
• Provide accurate advice to customers regarding vehicle status and recommended works
• Maintain high standards of customer satisfaction through effective communication and organisation
• Ensure all work is recorded accurately in the system

Requirements of a Service Advisor:

• Previous experience as a Vehicle Service Advisor is highly advantageous but not essential
• Strong customer service skills and a professional approach
• Excellent organisational and IT skills
• A full, clean UK driving licence with minimal points
• Interest in developing a career within the motor trade