Vehicle Service Advisor - Customer Experience & Upsell Focus

Arnold Clark Group; Bolton; Hybrid; GBP 21,000 - 28,000; Full time

Benefits offered by this job

33 days holiday

Retail discounts

Private healthcare

GP access 24/7

Pension scheme

Maternity and paternity packages

Training & progression

More benefits

Job summary

Arnold Clark Group is recruiting a Service Advisor for our Bolton Motorstore. You will deliver a fantastic experience for service and vehicle repair customers, acting as the main point of contact and ensuring smooth workflow with the workshop.

We value warmth, clear communication and a commitment to resolving issues. Full-time hours are Monday to Friday 8am–5.30pm with alternate Saturdays, plus generous benefits and training opportunities.

Qualifications

• A passion for great customer service and the confidence to resolve issues quickly.
• Demonstrable computer literacy and IT systems knowledge.
• Ability to multi-task and adapt in a busy environment.
• Strong communication and influencing skills to explain information clearly.
• Strong organisational skills to balance customer needs and workshop capacity.
• Ability to prioritise workload.
• Willingness to follow defined processes and guidelines.
• Good core administration skills to accurately capture customer details.
• A full UK driving licence.

Responsibilities

• Handling all customer requirements for service and vehicle repairs in an efficient and professional manner.
• Liaising with the workshop and bodyshop to progress work through the system.
• Controlling all computer-based jobs, purchasing and invoice processes, ensuring the financial interests of the customer and the company are protected.
• Letting customers know of any faults or repairs found on their vehicle and provide them with clear and accurate solutions.
• Treating any dissatisfied customers with empathy and understanding, reassuring them that we can solve any issues should they arise.
• Maintaining customer records such as vehicle details and service histories accurately and efficiently.
• Maintaining knowledge of aftersales products and services, upselling where appropriate.
• Making sure the customer database is updated and accurate at all times.

Skills

Customer service

Communication

IT literacy

Organisation

Multitasking

Problem solving

Driving licence

Process compliance

Job description

Arnold Clark Group is recruiting a Service Advisor for our Bolton Motorstore. You will deliver a fantastic experience for service and vehicle repair customers, acting as the main point of contact and ensuring smooth workflow with the workshop.

We value warmth, clear communication and a commitment to resolving issues. Full-time hours are Monday to Friday 8am–5.30pm with alternate Saturdays, plus generous benefits and training opportunities.