Customer-Focused Car Service Advisor

Arnold Clark Group; Sunderland; Hybrid; GBP 20,000 - 26,000; Full time

Benefits offered by this job

33 days' holiday

Private healthcare

Pension scheme

Staff discounts

Training & progression

GP access

Job summary

Arnold Clark Group is seeking a Service Advisor in Sunderland to deliver exceptional customer service for vehicle services and repairs. You will be the friendly point of contact, guiding customers through the process and ensuring a seamless experience from drop-off to collection.

The role rewards clear communication, empathy, and the ability to multitask in a fast-paced workshop environment. Full-time hours apply, with a salaried package and opportunities for progression within the group.

Qualifications

• Experience in customer service roles.
• Strong communication and IT literacy.
• Ability to multi-task in a busy environment.
• Full UK driving licence.

Responsibilities

• Handle all customer requirements for service and vehicle repairs in an efficient and professional manner.
• Liaise with the workshop and bodyshop to progress work through the system.
• Control all computer-based jobs, purchasing and invoice processes, ensuring the financial interests of the customer and the company are protected.
• Let customers know of any faults or repairs found on their vehicle and provide clear and accurate solutions.
• Treat dissatisfied customers with empathy and understanding, reassuring them that issues can be resolved.
• Maintain customer records such as vehicle details and service histories accurately and efficiently.
• Maintain knowledge of aftersales products and services, upselling where appropriate.
• Make sure the customer database is updated and accurate at all times.

Skills

Customer service

Communication skills

Computer literacy

Multi-tasking

Organisational skills

Time management

UK driving licence

Job description

Arnold Clark Group is seeking a Service Advisor in Sunderland to deliver exceptional customer service for vehicle services and repairs. You will be the friendly point of contact, guiding customers through the process and ensuring a seamless experience from drop-off to collection.

The role rewards clear communication, empathy, and the ability to multitask in a fast-paced workshop environment. Full-time hours apply, with a salaried package and opportunities for progression within the group.