Vehicle Service Advisor

ASI Recruitment Ltd; Oxford; Presencial; GBP 30.000 - 33.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Annual leave

Pension

Life insurance

Vehicle discounts

Rewards platform

Employee support

Private medical

Training program

Volvo training

Descripción de la vacante

ASI Recruitment Ltd. is recruiting a Service Advisor for a busy main dealer in Oxford. The role focuses on welcoming customers, booking services, and maintaining excellent service standards throughout the vehicle service experience.

You'll liaise with technicians, provide repair estimates, and identify upselling opportunities to maximise workshop revenue while delivering a smooth customer journey from drop-off to collection.

Formación

• Previous motor trade experience is preferred, but not essential for a Service Advisor role.
• Strong customer service background with excellent communication skills.
• Ability to handle multiple priorities and stay organised.

Responsabilidades

• Be the first point of contact for customers bringing their vehicles for servicing and repairs.
• Build relationships and provide high standard customer service.
• Book workshop appointments and liaise with technicians to update customers.

Conocimientos

Customer service

Communication

Organisational skills

Professional approach

Willingness to learn

Upselling

Descripción del empleo

Service Advisor - Main Dealer

We are currently recruiting for a Service Advisor to join a busy and established main dealer, representing a fantastic opportunity for someone looking to develop their career within the motor trade.

We are open to candidates with previous motor trade experience, even if they haven't worked specifically as a Service Advisor. Whether your background is in parts, vehicle sales, vehicle administration or another customer-facing automotive role, we'd love to hear from you!

The Role:

• Acting as the first point of contact for customers bringing their vehicles in for servicing and repairs.
• Building strong relationships with customers and providing a high standard of customer service.
• Booking vehicles into the workshop and managing service appointments.
• Liaising with technicians and workshop staff to keep customers updated on progress.
• Preparing job cards, providing repair estimates and discussing additional work where required.
• Handling customer queries and ensuring a smooth experience from vehicle drop-off to collection.
• Identifying opportunities to maximise workshop revenue through additional work and upselling.

Working Hours & Salary:

• Monday to Friday: 8:00am - 6:00pm.
• 1 in 4 Saturdays: 8:00am - 12:00pm.
• Basic salary: £30,000 - £33,000 DOE.
• OTE: £46,000.

What's on Offer?

• 31 days' annual leave, inclusive of Bank Holidays.
• Contributory company pension scheme.
• Life insurance worth 3x your annual salary.
• Substantial employee discounts on vehicle parts, personal vehicle purchases and servicing.
• Access to an employee rewards and benefits platform.
• Employee Assistance and Support Programme.
• Potential access to private medical insurance, depending on role.
• Structured training and genuine career progression opportunities.
• Official Volvo manufacturer training.

What We're Looking For:

• Previous experience within the motor trade is preferred, but not necessarily in a Service Advisor position.
• A strong customer service background with excellent communication skills.
• A confident and professional approach when dealing with customers.
• Good organisational skills and the ability to manage multiple priorities.
• A positive attitude, willingness to learn and desire to progress within the automotive industry.