Service Advisor

Endeavour Automotive Limited; Maidenhead; On-site; GBP 30,000 - 40,000; Full time

Benefits offered by this job

Life Assurance

Employee Referral Scheme

Job summary

Endeavour Automotive Limited, a Volvo Maidenhead team, is seeking a motivated Service Advisor to handle customer enquiries and convert them into bookings. You will contribute to service sales and profitability by promoting core and add‑on products, while delivering an exceptional customer service experience that builds loyalty.

The role requires a customer-centric, proactive approach and strong communication to perform well in a fast-paced environment. Salary is £30,000 with OTE £40,000.

Qualifications

• At least 2 years’ customer facing experience within the automotive industry.
• Excellent communication skills at all levels and an excellent understanding of how to deliver an outstanding customer experience.

Responsibilities

• Handle customer enquiries by telephone and in person and convert inquiries into firm bookings.
• Aim to maximise service sales and profitability through core, value-added and incremental products.
• Deliver exceptional customer service to ensure loyalty and repeat business.

Skills

Customer-facing experience

Excellent communication skills

Job description

Endeavour Automotive are one of the UK’s fastest growing dealer groups representing global brands such as Volvo, Hyundai, Alpine, Geely, Lotus, Polestar, Omoda and Jaecoo across dealerships in London, Buckinghamshire, Hertfordshire, Suffolk and Essex. We are currently seeking out a highly motivated Service Advisor to join our Volvo Maidenhead team.

What you will do:

Our Service Advisors manage all customer enquiries by telephone and in person and successfully convert these into firm bookings. The role aims to maximise service sales and profitability through selling core, value-added and incremental products. We pride ourselves in providing an exceptional customer service experience and this role is central to delivering that; delivering the highest levels of customer service to ensure customer loyalty and repeat custom.

Who you are:

The Service Advisor we are looking for will be a team player who thrives in a customer centric, creative, and a results’ driven environment. They will lead by example with consistent high standards towards customer service whilst maintaining composure in challenging situations. They will also be logical, methodical, and innovative in their approach whilst using their energy and charisma to maintain a trusting and productive environment.

To be successful in this role you will have a great eagerness to learn and passion for the Volvo brand, their dedication to design, and their commitment to performance. For this role you must have the following: -

• At least 2 years’ customer facing experience within the automotive industry.
• Excellent communication skills at all levels and an excellent understanding of how to deliver an outstanding customer experience.

Note for Agencies: We will not accept applications or CVs submitted via Recruitment Agencies for this role.

Ref: SAVM

Closing Date 31/10/2026

Benefits Life AssuranceEmployee Referral Scheme

Salary £30,000 per annum OTE £40,000

Endeavour Automotive Limited is authorised and regulated by the Financial Conduct Authority (FCA) for consumer credit activity (Limited Permissions) (Firm Reference Number 841360) and is an Appointed Representative of South Quays Limited who is authorised and regulated by the Financial Conduct Authority (FCA) for insurance distribution activity (Firm Reference Number 528881)

Affiliations

Endeavour Automotive Group are proud members of the following organisations: