Service Advisor - Bristol

Silcom Recruitment Limited; West of England; On-site; GBP 29,000 - 35,000; Full time

Benefits offered by this job

Staff discounts

Company benefits

Training & development

Job summary

Silcom Recruitment Limited is partnering with a respected motor trade business in the Bristol area to recruit an experienced Service Advisor for their aftersales team. You will manage bookings, liaise with technicians and communicate clearly with customers to ensure a smooth service journey.

The role offers a 40-hour week with staggered shifts and a realistic £32,000 basic salary with an OTE of £35,000. Manufacturer training and development support are provided, along with staff discounts and a

Qualifications

• Experience as a Service Advisor in a main dealer or independent garage.
• Excellent communication and customer service skills.
• Able to work in a fast-paced, customer-facing environment.
• Strong understanding of DMS/booking systems.

Responsibilities

• Managing service, MOT, and repair bookings
• Providing timely updates and clear explanations to customers
• Liaising with workshop technicians to ensure accurate job progression
• Promoting additional services and service plans where appropriate
• Handling invoicing, admin, and warranty claims
• Maintaining high standards of customer satisfaction and retention

Skills

Service Advisor

Communication skills

Organisational skills

Customer service

DMS/booking systems Kerridge/CDK

Full UK driving licence

Tools

Kerridge/CDK

Job description

The Role:

We are working in partnership with a highly respected motor trade business in the Bristol area, seeking to recruit an experienced Service Advisor to join their successful aftersales department.

This is a fantastic opportunity to join a well-structured, customer-focused business that prioritises employee satisfaction and development.

A key benefit of this role is the staggered working pattern, offering a more flexible and modern approach to aftersales hours - ideal for maintaining a better work-life balance.

As a Service Advisor, you'll be the main point of contact for customers throughout their service journey - from booking and check-in through to handover and follow-up.

Key Responsibilities Of A Service Advisor

Managing service, MOT, and repair bookings

Providing timely updates and clear explanations to customers

Liaising with workshop technicians to ensure accurate job progression

Promoting additional services and service plans where appropriate

Handling invoicing, admin, and warranty claims

Maintaining high standards of customer satisfaction and retention

About You:

Previous experience as a Service Advisor in a main dealer or independent garage

Excellent communication, organisation, and customer service skills

Confident working in a fast-paced, customer-facing environment

Good understanding of DMS/booking systems (e.g. Kerridge/CDK)

Full UK driving licence required

Package:

Up to £32,000 basic salary (depending on experience)

Realistic OTE of £35,000

40-hour week with a staggered shift rota:

8:00am – 4:30pm

9:00am – 5:30pm

9:30am – 6:00pm

Saturday rota: 1 in 3 (8:00am – 1:00pm)

Manufacturer training and development support

Positive, team-oriented working environment

Staff discounts and company benefits