Service Advisor

Auto Skills UK; Birmingham; Vor Ort; GBP 27.000 - 33.000; Vollzeit

Benefits dieser Stelle

Ongoing manufacturer training

Supportive team environment

Career progression opportunities

Zusammenfassung

Auto Skills UK in Birmingham seeks an experienced Service Advisor to join the busy Aftersales team. You will be the main contact for customers, coordinating bookings for servicing, MOTs and repairs, and liaising with technicians to ensure timely updates and costs are communicated clearly.

The role offers a competitive basic salary up to £30,000, with additional bonus and ongoing manufacturer training. You will play a key part in delivering outstanding customer service in a fast-paced dealership

Qualifikationen

• Previous experience as a Service Advisor within the motor trade is essential.
• Excellent customer service and communication skills.
• Confident dealing with customers face-to-face and over the telephone.
• Experience upselling additional work, products or services.
• Comfortable using dealership management systems such as Keyloop, eDynamix or 1link.
• Strong organisational skills and the ability to work in a fast-paced environment.
• A professional, positive and customer-focused approach.
• Full UK driving licence.

Aufgaben

• Welcoming customers and booking vehicles in for servicing, MOTs and repairs.
• Acting as the main point of contact throughout the service and repair process.
• Liaising with technicians and workshop colleagues to monitor work in progress.
• Keeping customers informed of repair updates, costs and completion times.
• Explaining recommended repairs and additional work clearly.
• Identifying opportunities to upsell additional products and services.
• Preparing invoices and ensuring accurate customer records.
• Delivering excellent customer service and maintaining high satisfaction levels.

Kenntnisse

Customer service

Communication

Upselling

Organisational skills

Tools

Keyloop

eDynamix

1link

Jobbeschreibung

Service Advisor

Location: Birmingham

Basic Salary: Up to £30,000 Depending on Experience & OTE: £35,000

Hours: Monday to Friday, 8:00am - 5:30pm, plus Saturday mornings on a rota (8:30am - 12:00pm)

Job Type: Full-Time, Permanent

Looking for your next opportunity as a Service Advisor? Want to join a friendly, established dealership where great customer service is recognised and rewarded? We are looking for an experienced Service Advisor to join its busy Aftersales team in Birmingham. Offering a competitive basic salary of up to £30,000, additional bonus and opportunities for ongoing manufacturer training, this is an excellent opportunity for someone who enjoys working with customers and thrives in a busy dealership environment. You'll be at the heart of the Aftersales Department, building strong customer relationships, supporting workshop efficiency and ensuring every customer receives an outstanding experience.

What's in It for You?

• Basic salary of £30,000, depending on experience
• Ongoing manufacturer training and development
• Supportive team environment
• Career progression opportunities
• Full-time, permanent employment

The Role: Service Advisor

As a Service Advisor, you'll be the main point of contact between customers and the workshop, managing the customer journey from initial booking through to vehicle collection.

Your responsibilities will include:

• Welcoming customers and booking vehicles in for servicing, MOTs and repairs
• Acting as the main point of contact throughout the service and repair process
• Liaising with technicians and workshop colleagues to monitor work in progress
• Keeping customers informed of repair updates, costs and completion times
• Explaining recommended repairs and additional work clearly
• Identifying opportunities to upsell additional products and services
• Preparing invoices and ensuring accurate customer records
• Delivering excellent customer service and maintaining high satisfaction levels

What We're Looking For

• Previous experience as a Service Advisor within the motor trade is essential
• Excellent customer service and communication skills
• Confident dealing with customers face-to-face and over the telephone
• Experience upselling additional work, products or services
• Comfortable using dealership management systems such as Keyloop, eDynamix or 1link
• Strong organisational skills and the ability to work in a fast-paced environment
• A professional, positive and customer-focused approach
• Full UK driving licence