UX Designer - Consumer Servicing and Engagement (Payments)

lloyds banking group; Greater London; Hybrid; GBP 70,000 - 79,000; Full time

Job summary

A leading UK bank is seeking an experienced UX Designer for a 12-month contract. The role requires working with a full design team to create user-centric experiences, utilizing Figma software, and presenting designs to stakeholders. Candidates should have a strong background in User Experience and Interaction Design, along with excellent collaboration skills. The position offers a hybrid work pattern prioritizing both customer needs and business requirements, along with a generous benefits package.

Benefits

Generous pension contribution up to 15%

Annual performance-related bonus

Share schemes including free shares

30 days’ holiday

Wellbeing initiatives

Qualifications

• Demonstrable experience within User Experience design/Interaction Design.
• Excellent prototyping and layout skills, articulated clearly to internal customers and development teams.
• Familiarity working in financial services is preferable.

Responsibilities

• Craft the end-to-end user experience using a cohesive journey.
• Bring designs to life using Figma software.
• Gather user research to align stakeholders on user needs.

Skills

User Experience design

Interaction Design

Prototyping

Collaboration

Inclusivity

Tools

Figma

Job description

End Date Tuesday 20 January 2026

Salary Range £70,929 – £78,810

We support flexible working – click here for more information on flexible working options

Flexible Working Options Hybrid Working, Job Share

Job Description Summary

Lloyds Banking Group is the UK’s leading bank with over 30 million customers and its biggest digital bank, with over 20 million active online customers. We’ve placed an ambitious transformation programme and a multi‑channel approach to banking at the heart of our strategy to be the best bank for customers, backed by significant investment in our platforms and people over the next three years.

We serve millions of customers every day, from individuals and families to large businesses and corporations. This means we’re well‑placed to help Britain prosper by shaping the way we spend, save and borrow.

Job Description

JOB TITLE: UX Designer (12‑Month FTC)

LOCATION: London

SALARY: £70,929 – £78,810

HOURS: Full Time

DURATION: 12‑Month Fixed‑Term Contract

WORKING PATTERN: Our work style is hybrid, which involves spending at least two days per week, or 40 % of our time, at our London office.

About the opportunity

We’re looking for someone who can work collaboratively alongside a full design team and take full ownership of their design output. They will be confident when presenting their work to stakeholders, and able to adapt designs to reflect their feedback and feedback from user research and usability testing.

This role is part of the Payments team, dedicated to delivering exceptional experiences that make moving money simple and secure for our customers.

Responsibilities

• Skillfully craft the end‑to‑end user experience, bringing together a cohesive journey step by step, creatively using components from a central design system to figure out the right balance of content and UI (User Interface) elements on screen.
• Bring designs to life using Figma software.
• Balance business requirements with user needs – gather user research and rationale to align stakeholders on individual user needs, and push back diplomatically when necessary to act on what’s right for the customer.
• Be adaptable to the technical constraints of different platforms yet still give guidance on creating the best possible end‑user experience.
• Advocate customer inclusion – create inclusive and accessible design for customers of a wide range of ages, backgrounds and technical abilities.

What you'll need

• Demonstrable experience within User Experience design/Interaction Design.
• Strong experience as an Interaction Designer, UX Designer, or possibly from a Visual Design background.
• Full ownership of the Interaction Design project.
• Excellent prototyping and layout skills, articulated clearly to internal customers and development teams.
• Comfortable using existing design systems, proactively recommending new ways to improve and extend them to benefit both the project and other designers.
• Ability to interpret quantitative and qualitative research, and how this informs the interaction design process.
• Familiarity working in a complex landscape – ideally, experience in financial services.
• A collaborative mindset to work closely and quickly with a multi‑disciplinary team.
• Strong ability to see designs through to delivery – communicate with developers to ensure designs meet specifications and can be used by a broad range of users.
• Strong advocacy of customer inclusivity and accessibility.

About Working For Us

Our focus is to ensure we’re inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms. We want our people to feel that they belong and can be their best, regardless of background, identity or culture.

We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer initiative.

And it’s why we especially welcome applications from under‑represented groups. We’re disability confident. So if you’d like reasonable adjustments to be made to our recruitment processes, just let us know.

Benefits

• A generous pension contribution of up to 15 %
• An annual performance‑related bonus
• Share schemes including free shares
• Benefits you can adapt to your lifestyle, such as discounted shopping
• 30 days’ holiday, with bank holidays on top
• A range of wellbeing initiatives and generous parental leave policies

Ready to start growing with purpose? Apply today and let’s create something extraordinary together!

At Lloyds Banking Group, we're driven by a clear purpose; to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities. With us you'll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you'll have many opportunities to learn, grow and develop.

We keep your data safe. So, we'll only ever ask you to provide confidential or sensitive information once you have formally been invited along to an interview or accepted a verbal offer to join us which is when we run our background checks. We'll always explain what we need and why, with any request coming from a trusted Lloyds Banking Group person.

We're focused on creating a values‑led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we’re building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference.