UX Design Manager

Unum; Basingstoke; Hybrid; GBP 80,000 - 100,000; Full time

Job summary

A leading employee benefits provider in the UK is seeking a UX Design Manager to spearhead the UX strategy aligned with business goals and user needs. This hybrid role requires someone with strong leadership capabilities, a passion for user-centered design, and experience with advanced design tools like Figma. You will develop a UX team, establish best practices, and drive design innovation, ultimately enhancing the quality of user experiences in a fast-paced environment. Join us to make an impact in a growing organization.

Benefits

Generous Bonus

Private Medical Insurance

DC pension scheme

Life, medical, and income insurance

Remote GP access

27 days holiday with options to buy and sell

Salary sacrifice electric car scheme

Free Shuttle Bus from Dorking Train Station

Qualifications

• Relevant experience in people management and coaching strongly desired.
• Confidence presenting ideas and recommendations to senior stakeholders.
• Passion for innovation and continuous improvement.

Responsibilities

• Lead and develop a team of UX professionals.
• Champion user‑centred design principles across the organisation.
• Own and evolve the Triple Diamond Design Process.
• Establish and maintain UX governance.
• Own and scale the Design System.
• Drive AI‑driven UX innovation.

Skills

People leadership capabilities

Communication and influencing skills

Analytical and problem-solving skills

User-centred design principles

Proficiency in Figma

Knowledge of modern web technologies

Tools

Figma

Job description

Who are we?

We’re a specialist employee benefits provider, striving to create healthy, happy workplaces. As part of the international Unum Group, we’re on a collective mission to help the working world thrive.

The role

What will you be doing?

13 UX Design Manager

Hybrid – 3 days a week in Dorking office

Or Basingstoke/Dorking hybrid

Unum is a leading provider of employee benefits, and we’re growing fast. To support that growth, we’re expanding our marketing capabilities and sharpening our focus on segmentation, personalisation, and customer experience.

If you’re passionate about using insight to develop and deliver high quality user experiences that achieves real results, you’ll thrive in our fast moving, performance-led environment. We’re looking for people who are curious, adaptable and bring positive energy to their work. If you’re excited by ambitious goals, open to learning quickly and enjoy collaborating with a team that moves at pace, you’ll fit right in.

What will you bring?

We are looking for a UX Design Manager to lead the execution of the Unum UK UX strategy aligned to business goals and user needs, championing UX innovation (including AI-driven solutions) to deliver accessible, consistent, and best-in‑class user experiences.

Key Responsibilities

• Lead and develop a team of UX professionals, ensuring alignment with product goals and design standards.
• Champion user‑centred design principles across the organisation, influencing senior stakeholders.
• Own and evolve the Triple Diamond Design Process, driving consistent adoption across product teams.
• Establish and maintain UX governance, including design standards, approval processes, and feedback loops.
• Own and scale the Design System, ensuring consistency, quality, and adoption across digital products.
• Drive Design Operations and AI‑driven UX innovation to improve efficiency, scalability, and ethical, user‑centred outcomes.

Skills & Experience

• Strong people leadership capabilities and behaviours, with relevant experience in people management and coaching strongly desired
• Excellent communication and influencing skills, with confidence presenting ideas and recommendations to senior stakeholders.
• Strong analytical and problem‑solving skills, coupled with a passion for innovation and continuous improvement.
• Deep understanding of user‑centred design principles, accessibility standards, and design systems at scale.
• Advanced proficiency in Figma and other industry‑standard UX and design tools.
• Strong knowledge of modern web technologies, responsive design, and mobile‑first best practices.

If you’re ready to make an impact, grow quickly and be part of something genuinely transformative, we’d love to hear from you.

The successful UX Design Manager can expect:

• Generous Bonus
• Private Medical Insurance
• DC pension scheme
• Life, medical and income Insurance
• Access to remote GP, nutrition coaching, personal training, unlimited mental health support and medical 2nd opinion
• 27 days holiday with the option to buy and sell holiday up to 5 days (plus Bank Holidays)
• Salary sacrifice electric car scheme with on site charging facilities.
• Free Shuttle Bus from Dorking Train Station

Why join us?

At Unum, we’ve created a workplace where people feel supported to progress and grow, and can see their ambitions coming to life.

We’ve built a supportive, inclusive environment where you can be yourself, whilst also being part of a growing organisation. From charity and volunteer opportunities to career growth, your possibilities are endless.

If you need assistance and/or reasonable accommodation due to a disability during the application or recruiting process, please send a request to [e-mail].

Company

Unum UK