Utility Service Advisor - Flexible, Problem-Solving Expert

TalentHQ Ltd; Welwyn Garden City; Hybride; GBP 26 000 - 29 000; Plein temps

Avantages offerts par ce poste

Pension scheme

Employee discounts

Private health insurance

Relaxed dress code

Birthday day off

Investors in People accredited

Résumé du poste

TalentHQ Ltd in Welwyn Garden City is seeking a proactive Utility Service Advisor to expertly resolve utility queries, coordinate tenancy changes, and ensure members receive top‑tier service.

You will build strong relationships with suppliers and internal teams, challenge information when needed, and maintain accurate system records while supporting the Utilities Team Manager on ad‑hoc projects.

Qualifications

• Strong customer service mindset and problem-solving ability.
• Excellent organisation and attention to detail.
• Confident communicator, written and verbal.
• Proficiency in Excel and ability to learn systems.
• Ability to challenge suppliers when needed.

Responsabilités

• Manage and resolve utility customer service queries within agreed timescales.
• Tackle queries of varying complexity with professionalism and persistence.
• Coordinate tenancy changes and update supplier records.
• Build strong relationships with utility suppliers and internal teams.
• Confirm contract information with suppliers and validate invoices.
• Issue contract terminations and resolve supplier objections.
• Keep up-to-date with industry changes and share updates internally.
• Maintain accurate internal system records for queries and contracts.
• Support the Utilities Team Manager with ad-hoc projects and tasks.

Connaissances

Customer service

Analytical thinking

Organisation

Communication

Process improvement

Problem solving

Supplier handling

Outils

Excel

Description du poste

TalentHQ Ltd in Welwyn Garden City is seeking a proactive Utility Service Advisor to expertly resolve utility queries, coordinate tenancy changes, and ensure members receive top‑tier service.

You will build strong relationships with suppliers and internal teams, challenge information when needed, and maintain accurate system records while supporting the Utilities Team Manager on ad‑hoc projects.