Customer Advisor

United Utilities; England; On-site; GBP 19,575; Full time

Job summary

A leading utilities provider is looking for a Customer Service Advisor to join their team in Warrington. You will be the voice of the company, assisting customers through various channels. Candidates should have a customer-first mindset and excellent communication skills. The position offers a temporary contract with competitive hourly pay and full training. Enjoy an inclusive culture in a supportive environment.

Qualifications

• You love helping people and solving problems.
• You listen well and explain clearly.
• You stay calm and focused, even under pressure.

Responsibilities

• Deliver friendly, helpful service from start to finish.
• Own customer issues and follow through on promises.
• Use IT systems to log and resolve queries.
• Work with empathy, speed, and accuracy.

Skills

Customer-first mindset

Great communication

Resilience

Job description

Overview

Base pay range: Direct message the job poster from United Utilities. Reed Talent Solutions are working with United Utilities on the search for Customer Service Advisor to join a growing Income team in their Warrington Contact Centre.

Location: Lingley Mere Business Park, Great Sankey, Warrington

Contract: Ongoing temporary contract

Hourly Pay Rate: £14.21 per hour

Working Hours: 4 week rolling rota

Week 1: Monday - Friday 8am - 4pm. Week 2: Mon - Fri 9-5. Week 3 Mon-Thu 12-8pm, then Fri 10-6. Week 4: Mon-Fri 10-6 + Sat 10-4 (rest day flexible during the week)

Start Date: 17/11/25

Training: Full training provided (fully paid)

What you’ll be doing:

• As a Customer Service Advisor, you’ll be the voice of United Utilities—helping customers with their queries via phone, email, web chat, or post. You’ll:
• Deliver friendly, helpful service from start to finish
• Own customer issues and follow through on promises
• Use IT systems to log and resolve queries
• Work with empathy, speed, and accuracy

What you’ll bring:

• Customer-first mindset - You love helping people and solving problems
• Great communication - You listen well and explain clearly
• Resilience - You stay calm and focused, even under pressure

Your journey with us

• Chat with Reed Talent Solutions - We’ll guide you through the process
• Onsite Interview - Show us your skills in a friendly session including competency-based questions
• Pre-employment Checks - We’ll help you get everything sorted in order to start in your new role
• Welcome Call - Meet your Team Leader and get ready for your first day
• Training & Support - Learn through the training programme with guidance and mentoring

What you’ll need to succeed

• Customer-first mindset - You love helping people and solving problems
• Great communication - You listen well and explain clearly
• Resilience - You stay calm and focused, even under pressure

Why United Utilities?

United Utilities delivers clean water and manages wastewater for 7 million customers across the North West. With over 5,000 employees, they’re committed to providing excellent service and building a team that reflects the diversity of the communities they serve.

At their head office in Lingley Mere Business Park, you’ll enjoy on-site facilities and a welcoming, inclusive culture.

What you’ll be doing

• Deliver friendly, helpful service from start to finish
• Own customer issues and follow through on promises
• Use IT systems to log and resolve queries
• Work with empathy, speed, and accuracy

How to apply

If you’re interested in finding out more, please apply with an up-to-date copy of your CV and a member of the team will be in touch!

Job qualifications & function

• Job function: Customer Service
• Industries: Utilities