Customer Service

TalentHQ Ltd; Welwyn Garden City; Hybrid; GBP 26,000 - 29,000; Full time

Benefits offered by this job

Pension scheme

Employee discounts

Private health insurance

Relaxed dress code

Birthday day off

Investors in People accredited

Job summary

TalentHQ Ltd in Welwyn Garden City is seeking a proactive Utility Service Advisor to expertly resolve utility queries, coordinate tenancy changes, and ensure members receive top‑tier service.

You will build strong relationships with suppliers and internal teams, challenge information when needed, and maintain accurate system records while supporting the Utilities Team Manager on ad‑hoc projects.

Qualifications

• Strong customer service mindset and problem-solving ability.
• Excellent organisation and attention to detail.
• Confident communicator, written and verbal.
• Proficiency in Excel and ability to learn systems.
• Ability to challenge suppliers when needed.

Responsibilities

• Manage and resolve utility customer service queries within agreed timescales.
• Tackle queries of varying complexity with professionalism and persistence.
• Coordinate tenancy changes and update supplier records.
• Build strong relationships with utility suppliers and internal teams.
• Confirm contract information with suppliers and validate invoices.
• Issue contract terminations and resolve supplier objections.
• Keep up-to-date with industry changes and share updates internally.
• Maintain accurate internal system records for queries and contracts.
• Support the Utilities Team Manager with ad-hoc projects and tasks.

Skills

Customer service

Analytical thinking

Organisation

Communication

Process improvement

Problem solving

Supplier handling

Tools

Excel

Job description

Job Title: Utility Service Advisor

• Location: Welwyn Garden City, Herts
• Salary: £26,000 per annum +£2,000 discretionary annual bonus (paid quarterly) after first 12 months
• Contract: Permanent, Full-time / Monday-Friday, 37 hours per week / Some flexibility / Part-remote

Our Client

Our client is highly established and one of the leading providers of reduction services in the UK and have an exciting opportunity to join their team as a Utility Service Advisor

Job Role

Do you thrive on solving problems, keeping customers happy, and getting to the bottomof tricky issues? If so, our client is looking for a confident, detail-driven, and customer focused Utility Service Advisor to join their successful Utilities Team.

In this role, you'll be the go to expert for resolving utility queries, coordinating tenancy changes, and ensuring our members receive the best service possible. You'll need a sharp mind, the confidence to challenge suppliers when necessary, and the drive to see each task through to completion.

If you're driven to solve problems, great with people, and thrive in a fast-paced environment, we'd love to hear from you.

Job Duties

• Manage and resolve utility customer service queries within agreed timescales.
• Tackle queries of varying complexity with professionalism and persistence
• Coordinate tenancy changes and update supplier records.
• Build strong relationships with utility suppliers and internal teams.
• Confirm contract information with suppliers and validate invoices.
• Issue contract terminations and resolve any supplier objections.
• Keep up-to-date with industry changes and share updates internally.
• Maintain accurate internal system records for queries and contracts.
• Support the Utilities Team Manager with ad-hoc projects and tasks.

Skills

• Strong customer service mindset with analytical and problem-solving skills.
• Excellent organisation, prioritisation, and attention to detail.
• Assertive, self-motivated, and naturally curious.
• Confident communicator, both written and verbal.
• Proficiency in Excel.
• Ability to adapt, improve processes, and work to deadlines.
• Determination to challenge inaccurate information from suppliers when needed.

Preferred, but not essential

• Knowledge of the UK energy market.
• Previous experience in utility customer service.

Benefits

• Pension scheme
• Employee discounts and savings
• Private health insurance
• Relaxed dress code
• Day off on your birthday
• Investors in People accredited