Utilities Account Manager

ZipRecruiter; Milton Keynes; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading UK energy company is seeking a Utilities Account Manager to manage client accounts, ensure data collection delivery, and foster relationships. The ideal candidate will possess strong communication skills, industry experience, and a proven track record in account management. This position offers competitive benefits and opportunities for growth.

Benefits

28 days annual leave plus Bank Holidays

Annual leave Buy & Sell scheme

Enhanced Salary Sacrifice Pension Contributions

Life Assurance up to 6x Base Salary

Healthcare plan options

Car Salary Sacrifice Scheme

Qualifications

• Proven success in account management, preferably in the energy sector.
• Experience managing and growing key accounts.
• Ability to work independently and manage time effectively.

Responsibilities

• Manage a group of clients, conducting regular account reviews.
• Build and maintain strong relationships with end users.
• Identify opportunities for upselling and cross-selling.

Skills

Excellent communication

Negotiation skills

Analytical abilities

Problem-solving

Time management

Account management

Job description

Job Description

IMServ is one of the UK's leading data collection and energy metering experts, delivering award-winning services to more customers in more locations, meeting industry targets, and setting a benchmark for excellence. We offer a range of specialist metering technology for electricity, gas, and water, along with highly accurate energy data collection services. All of this is supported by an easy-to-view online data management, analysis, and reporting software.

Purpose of Role:

The Utilities Account Manager will focus on ensuring the delivery of data collection, metering, and customer services in line with commercial contracts, fostering long-term relationships, and identifying opportunities for growth within existing accounts.

Main Responsibilities

• Manage a group of clients within a dedicated channel, conducting regular account reviews to assess performance and identify improvement opportunities.
• Lead in contributing to the Third-Party Intermediary and End User account management strategy.
• Contribute to the management of the business as part of the wider Commercial function.
• Build and maintain strong, long-lasting relationships with end users and key accounts.
• Act as the primary point of contact for end users and partners in the region.
• Represent IMServ at conferences, exhibitions, and corporate events to promote our products and services.
• Monitor the quality of data collection, metering, and customer services, implementing quality assurance processes.
• Identify opportunities for upselling and cross-selling within existing accounts.
• Collaborate with the sales team to develop and implement growth strategies.
• Develop client-focused relationships with internal departments to improve processes and measure success.
• Lead operational teams through resolving commercial issues operationally and contractually.
• Assist with customer feedback into product and service development.
• Participate in regional and account management meetings, conferences, and training sessions.
• Mentor team members, especially new and existing Account Managers, in onboarding and development.

Person Specification

• Excellent communication, negotiation, and presentation skills.
• Strong analytical and problem-solving abilities.
• Ability to work independently and manage time effectively.
• Willingness to travel as required.
• Proven success in an account management role, preferably within the energy sector or a related industry.
• Experience managing and growing key accounts.
• Experience working within a SaaS organization.
• Experience in a Private Equity owned business environment.

Company Benefits

• 28 days annual leave plus Bank Holidays.
• Annual leave Buy & Sell scheme.
• Enhanced Salary Sacrifice Pension Contributions.
• Life Assurance up to 6x Base Salary.
• Healthcare plan options.
• Car Salary Sacrifice Scheme.

Our people are our main asset. We strive to keep them happy, competitive, and fulfilled, helping propel our business forward and ensuring we remain customer-centric and competitive. We are proud to be the UK's leading and growing energy data collection and meter operations service provider, with a long history of success.

As we continue to grow, we remain committed to equality and diversity in our recruitment practices. We recognize that a diverse workforce fosters collaboration, innovation, and ownership. We encourage applications from all backgrounds, as a balanced workforce benefits our business and our customers.

Please note that we reserve the right to close this position before the expiry date.