User Researcher: Public Sector UX, Remote/Hybrid

Nec Software Solutions; England; Hybrid; GBP 39,000 - 45,000; Full time

Benefits offered by this job

Private Medical Cover

25 days paid holiday

Life assurance 4x basic salary

Pension plan with up to 8.5%

Learning budget

LinkedIn Learning access

Job summary

NEC Software Solutions is seeking a skilled User Researcher to plan, facilitate and lead user research on a range of public sector and digital services projects. You’ll work with multidisciplinary teams where autonomy and project management are essential.

You will champion our UCD approach, define how disciplines collaborate, and support bids and proposals to win new work. The role can be remote or hybrid with travel to NEC studios as needed.

Qualifications

• Experience working in multidisciplinary teams.
• Experience conducting inclusive and accessible user research.
• Public sector project experience.
• Experience delivering user research to GDS Service Standards.
• Qualitative analysis and synthesis skills.
• Strong facilitation skills.
• Experience or interest in Service Design.
• Strong written communication skills.
• Experience turning research insights into recommendations.
• Proactive and able to work autonomously.
• Interest in contributing to AI practices.
• Experience supporting Research Operations.
• Candidates must be eligible for UK Security Clearance.

Responsibilities

• Plan, facilitate and lead user research activities on a variety of projects.
• Champion our UCD approach across engagements with clients and internal teams.
• Define and refine how disciplines work together to deliver outcomes.
• Support new business by spotting opportunities and assisting with proposals and pitches.

Skills

Multidisciplinary teams

Inclusive user research

Public sector

GDS standards

Qualitative analysis

Facilitation

Service Design

Written communication

Research operations

UK security clearance

Autonomy

AI practices

Health projects

Job description

NEC Software Solutions is seeking a skilled User Researcher to plan, facilitate and lead user research on a range of public sector and digital services projects. You’ll work with multidisciplinary teams where autonomy and project management are essential.

You will champion our UCD approach, define how disciplines collaborate, and support bids and proposals to win new work. The role can be remote or hybrid with travel to NEC studios as needed.