Senior User Researcher — Public Sector Innovator (Remote)

Made Tech Group

Manchester

Hybrid

GBP 60,000 - 90,000

Full time

14 days+

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Benefits offered by this job

30 days holiday and bank holidays

Flexible working hours

Remote working (part-time)

Paid counselling

Cycle to work

Job summary

Made Tech is seeking a Senior User Researcher to partner with multidisciplinary teams and ensure research informs the end-to-end design of public services. You will lead and conduct user research, advocate for user insights, and collaborate with data and tech teams to improve service delivery.

You will work within a design-led community, applying qualitative and quantitative methods, while adhering to GDPR and industry standards.

Qualifications

Experienced in user centred, lean and agile research methodologies including usability testing.
Contextual enquiry and rapid research to inform design decisions.
Measurable and evaluative research with a focus on accessibility and inclusive design.

Responsibilities

Act as the research subject matter expert on a multidisciplinary team, facilitating the end-to-end research process and communicating research decisions to the team and stakeholders
Scope the focus of research to align on what success looks like
Choose qualitative and quantitative methods for research projects
Work as a solo researcher within a multidisciplinary team on client deliveries
Advocate for user research within the project delivery and with stakeholders
Plan research that informs the design of public services that are usable and successful
Analyze and interpret findings to inform decisions
Present findings in show-and-tell sessions and key meetings
Build relationships with stakeholders and keep them updated on progress
Drive decisions based on research insights