Impactful User Researcher - Public Sector (Hybrid)

Specialist Computer Centres PLC; Manchester; Hybrid; GBP 63,000 - 85,000; Full time

Job summary

Specialist Computer Centres PLC is seeking an experienced User Researcher to support a large-scale programme and influence service design, product priorities, and user outcomes through evidence-based research.

The role focuses on conducting user research, identifying barriers, and translating findings into practical recommendations within a hybrid Manchester environment on a 5-month contract.

Qualifications

• Proven experience as a User Researcher within public sector or large-scale service environments.
• Strong stakeholder engagement and facilitation skills.
• Ability to independently plan and deliver research activities.
• Experience working within multidisciplinary agile teams.
• Confidence challenging assumptions through evidence-based research.
• Ability to communicate actionable insights to delivery teams.

Responsibilities

• Conduct user research with stakeholders and end users to understand needs and service demand.
• Identify barriers, pain points, and opportunities for service improvement.
• Assess accessibility, inclusivity, and potential user exclusion risks.
• Gather evidence to support prioritisation and delivery decisions.
• Translate research findings into practical recommendations for teams and stakeholders.

Skills

User research

Stakeholder engagement

Facilitation

Agile teams

Evidence-based research

Job description

Specialist Computer Centres PLC is seeking an experienced User Researcher to support a large-scale programme and influence service design, product priorities, and user outcomes through evidence-based research.

The role focuses on conducting user research, identifying barriers, and translating findings into practical recommendations within a hybrid Manchester environment on a 5-month contract.