Mid Level User Researcher

NECSWS; United Kingdom; On-site; GBP 39,000 - 45,000; Full time

Benefits offered by this job

Private Medical Cover

25 days holiday

Life assurance

Pension plan

Learning budget

LinkedIn Learning access

Job summary

NEC Digital Studio is seeking a skilled User Researcher to plan, facilitate and lead user research across a range of projects. You will work with multidisciplinary teams while embracing autonomy and strong project management.

You will champion our UCD approach, collaborate with Service Design and Digital teams, and help NEC Digital Studio win work by spotting opportunities and contributing to proposals. Hybrid working with some travel is expected.

Qualifications

• Experience leading user research in multidisciplinary settings.
• Ability to conduct inclusive and accessible research for diverse user groups.
• Familiarity with public sector projects and Government Service Standards (GDS).
• Proven ability to translate research insights into actionable recommendations.

Responsibilities

• Plan, facilitate and lead user research across multiple projects.
• Champion UCD approaches and collaborate with Service Design and Digital teams.
• Define and refine how disciplines work together and support new business opportunities.

Skills

Multidisciplinary teams

Inclusive user research

Public sector projects

UK Security Clearance eligibility

Service Design interest

Research insights to recommendations

Autonomy & project management

AI practices interest

Research Operations support

Job description

Come join us and make a difference in the world!

Please note - role can be remote or hybrid, subject to location.

Job Description

What we’re looking for

We’re looking for a skilled practitioner with significant experience in delivering user research projects. The focus of your role will be to plan, facilitate and lead user research activities on a variety of projects. You’ll often be working with multidisciplinary teams on complex projects where autonomy and project management will be important.

We’re on the hunt for someone who will champion our values: to care passionately, be fluent in people, believe in your craft, push convention, be open to change, value each other.

We work with a broad range of clients, some of whom are completely new to user‑centred design (UCD). This means you’ll also play a key role in championing our UCD approach.

The role may also involve:

• Defining and refining practice – You’ll help to define the way our disciplines work together
• Supporting new business – You’ll help NEC Digital Studio find and win work by spotting opportunities with clients and helping with proposals and pitches.

Salary: £39,000 - 45,000subject to skills and location

How we work

We work with central and local government, the NHS, voluntary and private sector organisations.

We work hand‑in‑hand with our clients and sometimes we’re embedded in their teams for projects. You'll work in a range of contextsfrom applying GDS (government digital service) standards, to improving customer buy‑in.

Beyond individual projects, NEC Digital Studio’s User Researchers support each other at weekly meet‑ups where we share our work, discuss its wider implications, and learn about methods.

You’ll also broaden your skills by working closely with members of the Service Design and Digital teams, including interaction and content designers, and developers.

All of our User Researchers are supported by more senior members of the Research & Service Design team. They look after your wellbeing, help you set goals and objectives and provide feedback to help you grow.

Qualifications

Your skills and experience

We’d like to hear from you if you have skills or experience in some of these areas:

• Experience working in multidisciplinary teams
• Experience conducting inclusive and accessible user research
• Public sector project experience
• Experience delivering user research to GDS Service Standards
• Qualitative analysis and synthesis skills
• Experience or interest in Service Design
• Experience turning research insights into recommendations
• Proactive and able to work autonomously
• Interest in contributing to AI practices
• Experience supporting Research Operations
• Candidates must be eligible for UK Security Clearance
• Experience working on Health Projects would be desirable but not essential

Additional Information

We pride ourselves in offering an excellent benefits package, including an aboveaverage pension scheme. When you join the team at NEC Software Solutions, you are provided with the following:

• Private Medical Cover funded by NEC for Employees (with the option to add family members at an additional cost)
• 25 days paid holiday with the option to buy/sell (FTE)
• 4 x basic salarylife assurance coverfunded by NEC (with the option to increase cover at an additional cost)
• Giveback days
• Annual team and company away-days
• Personal learning budget
• A Group Pension Plan with fantastic employer contributionsup to a maximum of 8.5%
• A selection of flexible benefits to suit your individual needs
• All colleagues get free access to LinkedIn Learning. Over 15000 courses covering a huge breadth of subjects. Learn about what you like, when you like, how you like.

OTHER INFORMATION

• The role is a hybrid role, with an expectation of 50% attendance in our studios, and may include occasional travel related to projects.
• Candidates must be able to demonstrate a pre-existing right to work and travel within the UK. Documentary evidence will be required.
• All offers are subject to satisfactory vetting, references and occupational health checks.
• Depending on the nature of the role a DisclosureBarring Service (DBS) check may also be required.

NEC Software Solutions is an equal opportunities employer, welcoming applications from all communities.If you require any reasonable adjustments or have specific accessibility needs during the recruitment or interview process, please feel free to share these with us. We are committed to ensuring an inclusive and accommodating experience for all candidates.

Working with us, you’ll be helping our 3,000+ employees push the boundaries of what’s possible and support amazing public services.

We work with governments, hospitals, police forces, housing providers, local authorities, charities and more. We help them pay financial support faster, improve diagnosis and treatments for patients and respond to emergencies in the right way. The more we do, the more our customers can do for others. And together, we make a world of difference.

At NEC Digital Studio, we believe in design practices that make the world more human.

NEC Digital Studio was created to put people at the centre ofservices, positively changing how they experiencethe world. Everything we design, build and maintain ismade for life.

Our mission is to empowerorganisations to be more effective, inclusive andsustainable, through tools, systems and experiencesthat are intelligent, integrated and intuitive for all.

As a people‑first digital studio,we aredesigning anddeveloping evidence-led solutions at scale totransform the services used by everyone, every day. Wespecialisein working withseldom heardvoicesanddiverseuser groups. Wepracticeparticipatoryco-designandethical research.Our teams are experts inaccessibility and digitalinclusion