User Researcher — Hybrid (Remote Options)

Openreach; Martlesham; Hybrid; GBP 40,000 - 55,000; Full time

Job summary

A major telecommunications company in the UK is seeking a User Research Specialist to enhance their UX research capability. This role involves shaping research strategies, leading discovery activities, and advocating for user-centered design. The ideal candidate will have solid experience in user research and the ability to connect insights across various contexts. This position offers a hybrid work model three days onsite and flexible remote work options.

Benefits

Annual bonus up to 10%

BT Pension scheme

Exclusive discounts on BT packages

50% off EE mobile plans

Healthcare Cash Plan

25 days annual leave

Qualifications

• Solid hands-on experience in user research and/or UX design.
• Confidence using qualitative and quantitative methods.
• Ability to turn findings into actionable insights.

Responsibilities

• Shape and deliver user research strategies across product areas.
• Lead complex discovery and research activities.
• Champion a range of research methods for evidence-based design.

Skills

User-centered approach

Qualitative research methods

Quantitative research methods

Stakeholder management

Communication skills

Empathy

Education

Qualification in UX Design or related field

Tools

Journey mapping

Usability testing

Content testing

Job description

A major telecommunications company in the UK is seeking a User Research Specialist to enhance their UX research capability. This role involves shaping research strategies, leading discovery activities, and advocating for user-centered design. The ideal candidate will have solid experience in user research and the ability to connect insights across various contexts. This position offers a hybrid work model three days onsite and flexible remote work options.