Urgent Care MDT Coordinator | SPoA

East London NHS Foundation Trust; Dunstable; On-site; GBP 23,000 - 30,000; Full time

Job summary

A regional healthcare provider in Dunstable is seeking an MDT Coordinator for their Single Point of Access. You'll serve as the initial contact for patients, utilising critical thinking to prioritise calls and address urgent needs. This role demands excellent customer service, emotional intelligence, and the ability to work under pressure within a dynamic call centre environment. Your contributions will support the quality of care provided to the community, ensuring all patients are directed to appropriate services.

Qualifications

• Energetic and fun-loving with a passion for helping people.
• Ability to handle high-pressure situations and distressed patients.
• Experience in a call centre environment preferred.

Responsibilities

• Prioritise patient calls using critical thinking.
• Address urgent care needs and provide quality-driven service.
• Record all enquiries accurately.

Skills

Critical thinking

Customer service

Communication

Emotional intelligence

Negotiation skills

Job description

A regional healthcare provider in Dunstable is seeking an MDT Coordinator for their Single Point of Access. You'll serve as the initial contact for patients, utilising critical thinking to prioritise calls and address urgent needs. This role demands excellent customer service, emotional intelligence, and the ability to work under pressure within a dynamic call centre environment. Your contributions will support the quality of care provided to the community, ensuring all patients are directed to appropriate services.