uPVC Window & Door Service Engineer – Right First Time

Anglian Home Improvements; West Alvington; On-site; GBP 28,000 - 42,000; Full time

Benefits offered by this job

Van for business use

Birthday/holiday benefits

Health and wellbeing benefits

Discount scheme on products

Career development

Volunteering time off

Group perks

Continuous learning

Job summary

Anglian Home Improvements is seeking an experienced Window and Door Engineer to service installed products under our 10-year warranty. You will visit customer homes, diagnose faults, and take corrective action in line with quality standards.

You will demonstrate product care, maintain a high level of customer service, complete service calls on schedule using our Right First Time approach, and keep accurate paperwork on the PDA.

Qualifications

• Experience in uPVC installation and maintenance or a relevant qualification.
• Excellent customer service skills in a customer-facing environment.
• Able to work on your own initiative in a standalone field-based role.
• Willingness to travel and flexible within the working week.
• Good time management and communication skills.
• Hold a full driving licence.

Responsibilities

• Visit customer homes, identify faults and rectify in line with warranty and quality standards.
• Demonstrate correct product care to customers.
• Provide a high level of service to every customer.
• Complete service calls on schedule using the Right First Time approach.
• Accurate and timely completion of paperwork and updating the PDA.

Skills

Customer service

Communication

Time management

Independence

Driving licence

Education

uPVC installation qualification

Tools

PDA device

Job description

Anglian Home Improvements is seeking an experienced Window and Door Engineer to service installed products under our 10-year warranty. You will visit customer homes, diagnose faults, and take corrective action in line with quality standards.

You will demonstrate product care, maintain a high level of customer service, complete service calls on schedule using our Right First Time approach, and keep accurate paperwork on the PDA.