uPVC Service Engineer

Anglian Home Improvements; Ely; On-site; GBP 30,000 - 38,000; Full time

Benefits offered by this job

Company van

Health and well-being benefits

Cycle to work scheme

Birthday day off

Discretionary bonus

Extended holiday

Job summary

Anglian Home Improvements is seeking an experienced Window and Door Engineer to service Anglian installed products under our 10-year warranty. You will be working with customers in their homes, diagnosing faults and performing repairs with a focus on quality and first-time fix.

The role includes a company van, PDA, mobile phone, and tools, plus a generous holiday entitlement and health benefits. You will travel to customer sites and maintain high service standards daily.

Qualifications

• Experience of uPVC installation and maintenance is required.
• Excellent customer service skills in a client-facing role.
• Full driving license and willingness to travel as needed.

Responsibilities

• Visit customer homes to identify the fault and repair under warranty and quality standards.
• Explain correct product care to customers.
• Complete service calls on time using our Right First Time approach.

Skills

uPVC installation

customer service

initiative

time management

communication

driving licence

Education

Relevant qualification in uPVC installation/maintenance

Job description

Are you an experienced Window and Door Engineer who takes pride in their work? Do you have a passion for exceptional customer service? Are you someone who wants to get the job done right, first time every time? Do you have previous experience of uPVC installation and maintenance? Our Window and Door Engineers are essential to efficiently & effectively assist our customers with any product and installation related maintenance for Anglian installed products covered by our 10-year warranty. We will provide all the tools and equipment that you will need to carry out this role including a van, PDA, mobile phone and tools. Your duties will include:

• Visiting customer homes, identifying the fault and taking the appropriate action to rectify in line with our warranty and our quality standards
• To demonstrate & explain correct product care to customers
• Be customer focused and provide a high level of service to every customer
• Completing service calls as scheduled and in a timely manner using our, "Right First Time" approach, helping to reduce any cancelled appointments
• Accurate and timely completion of paperwork and regular updating of the supplied PDA device
• Experience of uPVC installation and maintenance (or relevant qualification)
• Excellent customer service skills and experience in a customer facing environment
• Be able to work on your own initiative in a standalone field based role
• A willingness to travel as required and show flexibility within the working week
• Good time management skills
• Good communication skills
• A full driving license
• Competitive basic salary and Performance related bonus
• Van (for business use only)
• 31 days holiday, increasing to 33 days after 2 years of service plus have your birthday off
• Paid time off annually to volunteer
• Comprehensive health and well-being benefits including cycle to work scheme, 24hr remote access to a doctor, heavily discounted gym memberships and free access to mental health first aiders
• Heavily discounted group discount scheme on all products