Ultra-Luxury Front Desk Associate

Rosewood Hotel Group; Camden Town; Vor Ort; GBP 21.000 - 25.000; Vollzeit

Benefits dieser Stelle

28 days holidays

F&B discounts

Pension & life assurance

Enhanced sick pay

Complimentary room nights

Parental leave 16 weeks

Wellbeing activities

CSR programmes

Zusammenfassung

Rosewood Hotel Group in London is seeking a Front Desk Associate to deliver five-star, ultra-luxury service from arrival to departure, ensuring guests feel valued throughout their stay.

You will anticipate needs, manage check-ins and check-outs, coordinate with housekeeping and other teams, and share knowledge of the hotel's facilities to enhance experiences while maintaining accurate guest accounts and payments.

Qualifikationen

• Provide five-star, ultra-luxury service and anticipate guests’ needs.
• Track guest preferences and ensure personalised experiences.
• Previous front desk experience preferred.

Aufgaben

• Provide five-star, ultra-luxury service and anticipate guests’ needs.
• Deliver seamless arrivals and departures, including check-ins/check-outs and room assignments.
• Build positive relationships with guests and associates, respond to requests and resolve concerns with care.
• Share knowledge of hotel facilities and upsell relevant services.
• Maintain accurate guest accounts and cashiering procedures per standards.
• Coordinate with Housekeeping/Butlers to ensure a seamless stay.

Kenntnisse

Five-star service

Guest relations

Communication skills

Jobbeschreibung

Rosewood Hotel Group in London is seeking a Front Desk Associate to deliver five-star, ultra-luxury service from arrival to departure, ensuring guests feel valued throughout their stay.

You will anticipate needs, manage check-ins and check-outs, coordinate with housekeeping and other teams, and share knowledge of the hotel's facilities to enhance experiences while maintaining accurate guest accounts and payments.