Luxury Front Office Lead — Guest Experience & Ops

Rosewood Hotel Group; United Kingdom; Vor Ort; GBP 35.000 - 48.000; Vollzeit

Benefits dieser Stelle

Room nights

F&B discounts

Benefits app

Volunteer day

Parental leave

Birthday day off

Developmental calendars

Life insurance

Sick pay

Zusammenfassung

Rosewood Hotel Group in the United Kingdom is seeking an Assistant Front Office Manager to lead guest relations and front desk operations at The Chancery Rosewood. You will blend hospitality excellence with people leadership to deliver a seamless guest journey from arrival to departure.

In this role you will mentor the Front Office team, uphold Forbes and Rosewood Brand Standards, manage schedules for day and night shifts, and drive exceptional service across all guest touchpoints.

Qualifikationen

• Proven hospitality leadership with warmth and composure.
• Strong Front Office knowledge and systems experience.
• Commitment to luxury brand standards (Forbes/LQA/Rosewood).

Aufgaben

• Lead guest journey from arrival to departure, ensuring seamless service.
• Develop the Front Office team and uphold high standards.
• Oversee schedules and staffing across day and night operations.
• Ensure Forbes, LQA and Rosewood standards are maintained across shifts.

Kenntnisse

Hospitality leadership

Front Office leadership

Guest relations

Brand standards

Staff development

Jobbeschreibung

Rosewood Hotel Group in the United Kingdom is seeking an Assistant Front Office Manager to lead guest relations and front desk operations at The Chancery Rosewood. You will blend hospitality excellence with people leadership to deliver a seamless guest journey from arrival to departure.

In this role you will mentor the Front Office team, uphold Forbes and Rosewood Brand Standards, manage schedules for day and night shifts, and drive exceptional service across all guest touchpoints.