Front Desk Supervisor

Rosewood Hotel Group; Greater London; On-site; GBP 28,000 - 36,000; Full time

Benefits offered by this job

28 days paid holidays

Company pension scheme

12 complimentary room nights and F&B**

Career development opportunities

Free meals on duty

Season ticket loan

Job summary

Rosewood London is seeking a Front Desk Supervisor to lead the Guest Relations team and ensure a memorable guest experience in our Front Office. You will uphold Rosewood standards, supervise daily operations and guide associates to deliver personalised service.

The role requires strong team leadership, deep guest service passion, and a proactive approach to guest needs within a luxury hotel environment.

Qualifications

• Experience in hotel front office operations.
• Strong guest service orientation and service delivery.
• Ability to lead, mentor and develop a front desk team.

Responsibilities

• Supervise the Guest Relations team to ensure memorable guest experiences.
• Maintain thorough knowledge of all hotel areas, standards and Front Office procedures.
• Respond promptly to guest needs and proactively anticipate requests.

Skills

Guest service

Team leadership

Front Office

Tools

Opera PMS

Job description

Role

We are currently looking for a Front Desk Supervisor to join our Front Office team at Rosewood London. Our Front Desk Supervisor is entrusted to supervise the Guest Relations team to ensure memorable guest experiences.

Key expectations of this role are

• Providing our guests service in accordance with Rosewood standards.
• Having a thorough knowledge of all hotel areas, standards and procedures required at the Front Office.
• Embracing Rosewood standards to ensure a consistent guest experience delivered by all Front Desk Associates.
• Intuitively anticipating guests’ needs, by responding promptly and acknowledging all guests, whatever time of day.

Profile

• The ability to work in a team, build relationships and provide guidance to others.
• Possessing a real passion for guest service and taking ownership of the guest experience.
• Being organised and proactive in managing your tasks.
• Having an engaging presence.
• A thorough understanding of the function of property management systems (Opera).

All our associates have the opportunity to live by our guiding philosophy which captures the essence of our culture RELATIONSHIP HOSPITALITY. Heartfelt interactions are our lifeblood. A desire to build genuine, rewarding and lasting relationships with everyone we meet comes naturally to us - it’s our Calling.

Benefits

• 28 days paid holidays per annum including Bank Holidays
• Company pension scheme
• 12 complimentary room nights and F&B discount worldwide
• Career development opportunities
• Free meals on duty
• Season ticket loan