Front Desk Supervisor — Elevate Guest Experience (Luxury Hotel)

Rosewood Hotel Group; Greater London; On-site; GBP 28,000 - 36,000; Full time

Benefits offered by this job

28 days paid holidays

Company pension scheme

12 complimentary room nights and F&B**

Career development opportunities

Free meals on duty

Season ticket loan

Job summary

Rosewood London is seeking a Front Desk Supervisor to lead the Guest Relations team and ensure a memorable guest experience in our Front Office. You will uphold Rosewood standards, supervise daily operations and guide associates to deliver personalised service.

The role requires strong team leadership, deep guest service passion, and a proactive approach to guest needs within a luxury hotel environment.

Qualifications

• Experience in hotel front office operations.
• Strong guest service orientation and service delivery.
• Ability to lead, mentor and develop a front desk team.

Responsibilities

• Supervise the Guest Relations team to ensure memorable guest experiences.
• Maintain thorough knowledge of all hotel areas, standards and Front Office procedures.
• Respond promptly to guest needs and proactively anticipate requests.

Skills

Guest service

Team leadership

Front Office

Tools

Opera PMS

Job description

Rosewood London is seeking a Front Desk Supervisor to lead the Guest Relations team and ensure a memorable guest experience in our Front Office. You will uphold Rosewood standards, supervise daily operations and guide associates to deliver personalised service.

The role requires strong team leadership, deep guest service passion, and a proactive approach to guest needs within a luxury hotel environment.