Night Front Desk Associate

Rosewood London; Greater London; On-site; GBP 22,000 - 28,000; Full time

Benefits offered by this job

28 days paid holidays per annum

Company pension scheme

12 complimentary room nights and F&B discount worldwide

Job summary

Rosewood London is seeking a Night Front Desk Associate to join the Front Office team. The role involves providing exceptional customer service, maintaining the front desk area, and effectively communicating in a sophisticated environment.

Candidates should have a passion for guest service, the ability to work in a team, and a grasp of property management systems like Opera. The position offers 28 days of paid holiday, a pension scheme, and complimentary room nights.

Qualifications

• The ability to work in a team and build relationships.
• A passion for guest service and ownership of the experience.
• Organized and proactive in managing tasks.
• Engaging presence and understanding of Opera.

Responsibilities

• Provide customer service following Rosewood procedures.
• Maintain cleanliness and organization of the front desk area.
• Communicate and prioritize tasks effectively in a complex environment.
• Anticipate guests' needs and respond promptly.

Skills

Customer service

Teamwork

Organizational skills

Knowledge of property management systems (Opera)

Job description

We are currently looking for a Night Front Desk Associate to join our Front Office team at Rosewood London.

Key expectations of this role are

• Providing our guests a customer service in accordance to the Rosewood London procedures thriving to go the extra mile at all times by being intuitive, refined and engaging.
• Monitoring and maintaining cleanliness and organization of the front desk and lobby area.
• Having a thorough knowledge of all hotel areas, standards and procedures required at the Front Office.
• Effectively communicating and prioritising tasks in a sophisticated environment.
• Intuitively anticipating guests’ needs, by responding promptly and acknowledging all guests, whatever time of day.

Profile

• The ability to work in a team and build relationships with the others.
• Having a real passion for guest service and taking ownership of the guest experience.
• Being organised and proactive in managing your tasks.
• Having an engaging presence.
• A good understanding of the function of property management systems (Opera).

All our associates have the opportunity to live by our guiding philosophy which captures the essence of our culture RELATIONSHIP HOSPITALITY. Heartfelt interactions are our lifeblood. A desire to build genuine, rewarding and lasting relationships with everyone we meet comes naturally to us – it’s our Calling.

• 28 days paid holidays per annum including Bank Holidays
• Company pension scheme
• 12 complimentary room nights and F&B discount worldwide