Night Hotel Receptionist

Rosewood London; London; On-site; GBP 20,000 - 25,000; Full time

Benefits offered by this job

28 days paid holidays

Company pension scheme

12 complimentary room nights

Free meals on duty

Season ticket loan

Job summary

A luxury hotel in London is seeking a Night Hotel Receptionist to join their Front Office team. The successful candidate will provide excellent customer service, maintain the organization of the front desk, and anticipate guest needs. Candidates should have a passion for guest service and the ability to work collaboratively. This full-time role offers the chance to thrive in a dynamic environment.

Qualifications

• Ability to build relationships with team and guests.
• Passion for guest service and ownership of experience.
• Engaging presence.

Responsibilities

• Provide excellent customer service at the front desk.
• Maintain cleanliness and organization in the lobby area.
• Anticipate and respond to guest needs proactively.

Skills

Customer service skills

Teamwork

Organizational skills

Proactive attitude

Property management systems knowledge

Job description

Overview

We are currently looking for a Night Hotel Receptionist to join our Front Office team at Rosewood London.

Key expectations

• Providing our guests a customer service in accordance to the Rosewood London procedures thriving to go the extra mile at all times by being intuitive, refined and engaging.
• Monitoring and maintaining cleanliness and organization of the front desk and lobby area.
• Having a thorough knowledge of all hotel areas, standards and procedures required at the Front Office.
• Effectively communicating and prioritising tasks in a sophisticated environment.
• Intuitively anticipating guests’ needs, by responding promptly and acknowledging all guests, whatever time of day.

Profile

• The ability to work in a team and build relationships with others.
• Having a real passion for guest service and taking ownership of the guest experience.
• Being organised and proactive in managing your tasks.
• Having an engaging presence.
• A good understanding of the function of property management systems (Opera).

All our associates have the opportunity to live by our guiding philosophy which captures the essence of our culture RELATIONSHIP HOSPITALITY. Heartfelt interactions are our lifeblood. A desire to build genuine, rewarding and lasting relationships with everyone we meet comes naturally to us – it’s our Calling.

Benefits

• 28 days paid holidays per annum including Bank Holidays
• Company pension scheme
• 12 complimentary room nights and F&B discount worldwide
• Free meals on duty
• Season ticket loan

Seniority level

• Entry level

Employment type

• Full-time

Job function

• Other

Industries

• Hospitality