Front Office Duty Manager - Luxury Hotel Leader

Rosewood Hotel Group; Camden Town; On-site; GBP 42,000 - 54,000; Full time

Benefits offered by this job

28 days paid holidays including Bank

Food & Beverage discounts

Company pension & life assurance

Enhanced sick pay policy

12 complimentary room nights per year

Parental leave up to 16 weeks

Wellbeing activities

Job summary

Rosewood London is seeking a Duty Manager to support the Front Office by providing visible leadership, coaching the team and ensuring guest interactions are seamless and refined. You will oversee daily operations, VIP stays, group arrivals and billing, while maintaining Rosewood's high standards of service.

Reporting to the Front Desk Manager, you will drive excellence, train colleagues, handle guest requests with professionalism, and uphold the brand's reputation for memorable Moments of Magic.

Qualifications

• Experience leading a Front Office team in a luxury hotel.
• Proven ability to manage guest requests, VIPs and group arrivals.
• Strong knowledge of Front Office systems (Opera, Unifocus, 3C).
• Excellent communication and coaching skills.

Responsibilities

• Lead by example in daily Front Office operations, maintaining high hospitality standards.
• Support the Front Desk Manager and mentor team for service excellence.
• Manage guest requests, feedback and concerns with care and follow-through.
• Oversee VIP stays, group arrivals, billing instructions and rooming details.
• Coach and train colleagues to uphold Rosewood service standards.

Skills

Guest service

Leadership

Front office operations

Communication

Coaching & training

Attention to detail

Tools

Opera

Unifocus

3C

Job description

Rosewood London is seeking a Duty Manager to support the Front Office by providing visible leadership, coaching the team and ensuring guest interactions are seamless and refined. You will oversee daily operations, VIP stays, group arrivals and billing, while maintaining Rosewood's high standards of service.

Reporting to the Front Desk Manager, you will drive excellence, train colleagues, handle guest requests with professionalism, and uphold the brand's reputation for memorable Moments of Magic.