Service Support Administrator *Dog friendly office

Office Angels; Ashford; On-site; GBP 28,000 - 30,000; Full time

Benefits offered by this job

Private medical insurance

28 days annual leave plus bankholidays

Dog-friendly office

Regular team events

Company culture

Job summary

Office Angels is seeking a Service Support Administrator to back the Service Delivery Manager and Engineering team across the UK. You’ll coordinate daily activities, track compliance, and improve communication between field engineers, customers, and internal teams.

The role focuses on scheduling, keeping service calendars up to date, and ensuring timely documentation for audits and audits. A friendly, supportive office environment awaits in a family-run business.

Qualifications

• Experience scheduling engineers across the UK.
• Previous administrative or coordination role, preferably in a technical/engineering environment.
• Strong organisational and multitasking abilities.
• Confident communicator, both verbal and written, with excellent customer service skills.
• Proficient in Microsoft Office (Word, Excel, Outlook) and comfortable using internal software systems.
• High attention to detail and accuracy in record-keeping.
• Awareness of compliance and health & safety processes.

Responsibilities

• Coordinate incoming service requests and manage job bookings.
• Maintain and update service schedules and engineer calendars.
• Ensure timely completion of engineer worksheets, reports, and timesheets.
• Assist in preparing documentation for audits, site visits, and inspections.
• Support the recruitment and onboarding process for new service staff.
• Serve as the first point of contact for customer service inquiries.
• Liaise with engineers regarding daily schedules, PPE/tooling needs, and job updates.
• Organise site visits and follow up on customer quotes and queries.
• Track and monitor compliance documentation such as PPE records and training certifications.
• Assist with incident reporting and follow-up actions.
• Maintain accurate records to support QEISMS.
• Help monitor performance metrics and prepare internal reports.
• Ensure all service activities are logged in the internal system.
• Collaborate with the finance team for timely invoicing and job closure processes.

Skills

Scheduling UK engineers

Administrative coordination

Customer service

Communication

Microsoft Office

Compliance awareness

Tools

Internal software systems

Microsoft Office

Job description

Are you ready to join a dynamic team where your organisational skills and proactive mindset can shine? If so, we have the perfect role for you.

Our client would like to recruit a Service Support Administrator to provide essential administrative support to their Service Delivery Manager and Engineering team across the UK. If you have scheduling and geographical knowledge of the UK we'd love to speak to you about this opportunity.

As a Service Support Administrator, you will play a pivotal role in ensuring the seamless operation of the service department. Your contributions will be key in coordinating daily activities, tracking compliance, and facilitating communication among field engineers, customers, and internal teams.

Please find all the details below:

Job title: Service Support Administrator

Location: Near Ashford. Your own transport is essential due to the location of this company

Hours: Monday to Friday, 9am to 5pm

Salary: £28,000 - £30,000

Reasons to work at this company:

• Career growth and professional development opportunities.
• A fun, friendly, and supportive office environment within a family-run business.
• 28 days holiday plus bank holidays.
• Private medical insurance.
• Regular team events and a fantastic company culture
• A dog in the office!

Your key responsibilities as the Service Support Administrator would be:

Administrative Support:

• Coordinate incoming service requests and manage job bookings.
• Maintain and update service schedules and engineer calendars.
• Ensure timely completion of engineer worksheets, reports, and timesheets.
• Assist in preparing documentation for audits, site visits, and inspections.
• Support the recruitment and onboarding process for new service staff.

Customer & Engineer Communication:

• Serve as the first point of contact for customer service inquiries.
• Liaise with engineers regarding daily schedules, PPE/tooling needs, and job updates.
• Organise site visits and follow up on customer quotes and queries.

Compliance & Reporting:

• Track and monitor compliance documentation such as PPE records and training certifications.
• Assist with incident reporting and follow-up actions.
• Maintain accurate records to support Quality, Environment, and Information Security Management Systems (QEISMS).

Operational Support:

• Help monitor performance metrics and prepare internal reports.
• Ensure all service activities are logged in the internal system.
• Collaborate with the finance team for timely invoicing and job closure processes.

You'll be the ideal candidate for this role if you have the following:

• Experience scheduling engineers across the UK.
• Previous experience in an administrative or coordination role, preferably in a technical or engineering environment.
• Strong organisational and multitasking abilities.
• Confident communicator, both verbal and written, with excellent customer service skills.
• Proficient in Microsoft Office (Word, Excel, Outlook) and comfortable using internal software systems.
• High attention to detail and accuracy in record-keeping.
• Awareness of compliance and health & safety processes

Alternatively, if you know someone who may be suitable for this role please share the details. If you successfully refer a friend for the above role, you will receive a £100* voucher of your choice! Terms apply*

Office Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace.

We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more.

By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive.

If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

Office Angels UK is an Equal Opportunities Employer.