Service Scheduler & SLA Champion

Office Angels; Lancashire; On-site; GBP 27,000 - 29,000; Full time

Job summary

Office Angels in Rochdale is seeking a dynamic Service Coordinator to manage day-to-day planning, scheduling, and delivery of service works. The role focuses on optimising engineer diaries, ensuring work is allocated efficiently, and delivering within SLAs.

You will act as the main point of contact for live works, confirm bookings, communicate any access issues or delays, and maintain accurate records on coordination dashboards. The position is office-based with a 8:30am to 5pm schedule.

Qualifications

• Experience planning service works within SLA targets.
• Proven ability to manage live workloads under pressure.
• Strong attention to data accuracy and record-keeping.
• Excellent written and verbal communication.

Responsibilities

• Plan and schedule service works efficiently within the designated area.
• Optimise engineer diaries for upcoming periods.
• Ensure bookings are confirmed and access/delays are managed.
• Monitor SLA adherence and re-schedule as needed.
• Maintain accurate job records across coordination dashboards.
• Provide updates on SLA risks to stakeholders.

Skills

Planning & Scheduling

SLA Management

Live Workload Management

Attention to Detail

Clear Communication

Problem Solving

Job description

Office Angels in Rochdale is seeking a dynamic Service Coordinator to manage day-to-day planning, scheduling, and delivery of service works. The role focuses on optimising engineer diaries, ensuring work is allocated efficiently, and delivering within SLAs.

You will act as the main point of contact for live works, confirm bookings, communicate any access issues or delays, and maintain accurate records on coordination dashboards. The position is office-based with a 8:30am to 5pm schedule.