Engineering Admin & Sales Support Specialist

Office Angels; Wigston Parva; On-site; GBP 21,000 - 30,000; Full time

Benefits offered by this job

Office-based role

Job summary

Office Angels is seeking an organised and proactive Engineering Administrator to provide essential administrative and commercial support to the sales function. You will manage customer accounts, process orders and prepare quotations, ensuring a high level of service throughout the sales process.

Collaborating with Sales, Operations, Finance and Logistics, you will help maintain customer records, assist with invoicing, and identify process improvements to boost efficiency and customer

Qualifications

• Previous experience in sales administration, account management or customer service.
• Excellent written and verbal communication skills.
• Strong organisational skills with the ability to manage multiple priorities.
• Excellent attention to detail and accuracy.
• Good working knowledge of Microsoft Office (Excel, Word, Outlook).
• Experience using an MRP or ERP system.
• Ability to work independently while also contributing as part of a team.
• Customer-focused and professional approach.
• Proactive with strong problem-solving skills.
• Calm under pressure.

Responsibilities

• Act as the primary administrative contact for a portfolio of customer accounts.
• Build and maintain strong professional customer relationships.
• Support onboarding of new customers including account setup and documentation.
• Respond promptly to customer enquiries relating to orders, pricing, lead times, deliveries and general account queries.
• Coordinate with internal teams to resolve customer concerns and technical queries.
• Maintain accurate customer records, pricing, costings and contract information.
• Prepare quotations, proposals and sales documentation with high accuracy.
• Process customer orders and enter into ERP system timely.
• Monitor order progress and communicate updates to customers.
• Assist with sales reports, forecasts and KPIs.
• Provide admin support to sales management, including meeting prep and calendar management.
• Help organise customer visits, external meetings and trade shows.
• Work with Finance on invoicing and credit checks as needed.
• Ensure ERP contains current product, pricing and customer information.

Skills

Customer service

Sales administration

Account management

Microsoft Office

ERP/MRP system

Organisational skills

Communication skills

Attention to detail

Problem solving

Team collaboration

Tools

ERP system

MRP

Job description

Office Angels is seeking an organised and proactive Engineering Administrator to provide essential administrative and commercial support to the sales function. You will manage customer accounts, process orders and prepare quotations, ensuring a high level of service throughout the sales process.

Collaborating with Sales, Operations, Finance and Logistics, you will help maintain customer records, assist with invoicing, and identify process improvements to boost efficiency and customer