Service And Engineer Administrator

Siamo Recruitment a division of Siamo Group; Cirencester; On-site; GBP 25,000 - 32,000; Full time

Benefits offered by this job

Flexible hours

Annual discretionary bonus

Christmas shutdown

20 days holiday + 8 bank holidays

Company pension

Paid sick leave after 1 year

Free on-site parking

Tea & coffee

Life assurance

Job summary

Siamo Recruitment a division of Siamo Group is partnering with a market leader to recruit a Service Administrator. You will schedule engineers across the UK and be the main point of contact for customers, coordinating service visits and ensuring timely responses.

The role demands organisation, attention to detail and the ability to multitask in a fast-paced environment. Benefits include flexible hours, discretionary bonus, 20 days holiday plus bank holidays, company pension, free parking, and

Qualifications

• Experience in scheduling, planning or coordination.
• Experience scheduling engineers is advantageous.
• Strong customer service via phone and email.
• Excellent organisational and multitasking abilities.
• Ability to work under pressure in a fast-paced environment.

Responsibilities

• Organise and allocate workloads for service engineers.
• Book all maintenance visits.
• Log customer interactions in the CRM system.
• Manage customer requests and respond via email or telephone.
• Schedule maintenance visits for due or overdue work.
• Manage engineer holiday requests and plan workloads around absences.
• Ensure parts and equipment are available for on-site works.
• Update customers on upcoming booked work and send reminders.

Skills

Scheduling

Planning

Coordination

Customer service

CRM software

Tools

CRM software

Scheduling tools

Job description

We here at Siamo are thrilled to be partnered with a market leader known for its innovation and reliability. As the Service Administrator, you'll join a growing team who are a specialist in their field.

As the Service Administrator you will be scheduling engineers across the UK. To be successful within this role our client has highlighted the need for an organised and detail-oriented individual who takes pride in their work and always strives to deliver a high standard.

You will be a key point of contact for customers, managing their requirements and coordinating service visits and schedules accordingly.

This role acts as a link between a variety of departments, therefore, strong communication skills and the ability to multitask effectively are essential.

This varied role offers plenty of responsibility and will allow the right individual to gain independence and autonomy in managing their workload while developing valuable skills and experience.

Our client's benefits package:

• Flexible start and finish times, allowing up to two half-day flex periods per month
• Discretionary annual bonus scheme
• Opportunity for Christmas shut down
• 20 days holiday + 8 bank holidays
• Company Pension
• Paid Sick leave - after 1 years' service
• Free On-Site Parking
• Free tea & coffee
• Life Assurance

This Service Administrator role will have the following responsibilities:

• Organise and allocate workloads for service engineers accordingly
• Book all maintenance visits
• Log all customer interactions on the CRM system
• Manage customer requests and respond via email or telephone
• Schedule maintenance visits for due or overdue work
• Manage engineer holiday requests and plan workloads around absences
• Ensure that all parts and equipment are available for works to be carried out either on site or prior to job commencing.
• Update customers on upcoming booked work and send reminders at least one week before the start date

The ideal candidate for the Service Administrator role:

• Previous experience in a scheduling, planning, coordination
• Previous exposure scheduling engineers is advantageous
• Strong customer service experience, ideally handling queries by phone and email
• Good organisational skills with the ability to manage multiple tasks and priorities
• Ability to work well under pressure in a fast-paced environment
• Confident using CRM systems and scheduling/planning software
• High attention to detail and accuracy when managing data and schedules
• Experience working with engineers, field teams, or technical departments would be highly advantageous
• Like minded job titles: Service Coordinator, Works Coordinator, Service Planner, Helpdesk Coordinator, Logistics Coordinator, Customer service executive, Engineer Coordinator, Scheduler & Engineer Administrator

Commutable From:South Cerney, Cricklade, Tetbury, Stonehouse, Kemble, Fairford, Stroud, Malmesbury and Swindon

INDCIRSERV